MARIE ANTOINETTE RONDEAU
VANCOUVER,BC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in tourism industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships with client and company. Attentive Customer Service with years of experience facilitating communication in actual settings. Strong multi-tasking and technical troubleshooting ability. Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Friendly Call Taker
Canadian Red Cross
04.2023 - Current
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
Volunteer Resident
Grace Mansion / Salvation Army
10.2022 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
Pier Staff
Destination North America
05.2022 - 11.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Enhanced team collaboration by fostering positive work environment and promoting open communication among staff members.
- Provided guidance and support to junior staff members in achieving performance goals.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Assisted with onboarding new staff members, providing orientation and support.
- Established positive relationships with customers and other staff members.
Education
SOCIAL SERVICES WORKER PROFESSIONAL - Social Services Worker- Professional
VANCOUVER CAREER COLLEGE
Vancouver, BC09.2024
Skills
- Empathy Display
- Complaint Handling
- Typing Speed
- Stress Tolerance
- Teamwork orientation
- Assertiveness
- Customer Relations
- Problem Resolution
- Active Listening
- Customer Service
- Problem-solving abilities
Languages
English
Professional Working
Certification
Food Safe Level 1
WHMIS
First Aid & CPR
Suicide Intervention Skills Training
Medication Administration for Support Worker
Non- Violent Crisis Intervention
Canadian Red Cross
Naloxone
Salvation Army Volunteer
Timeline
Friendly Call Taker
Canadian Red Cross
04.2023 - Current
Volunteer Resident
Grace Mansion / Salvation Army
10.2022 - Current
Pier Staff
Destination North America
05.2022 - 11.2022
SOCIAL SERVICES WORKER PROFESSIONAL - Social Services Worker- Professional
VANCOUVER CAREER COLLEGE
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