Marie Angelica Lofranco
North York,Ontario
Summary
A proven leader and reliable team player, excelled in hospitality service and safety procedures at WestJet Encore, enhancing passenger satisfaction and loyalty. Demonstrated strong work ethic and multitasking abilities, significantly contributing to team success. Skilled in guest services and attention to detail, consistently delivering exceptional results without exceeding a numerical percentage.
Overview
9
9
years of professional experience
Work History
Flight Attendant
WestJet Encore
05.2022 - 07.2024
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Crew Member
McDonald's
08.2015 - 05.2022
- Worked front counter, drive-thru and other areas.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Used POS system to accurately enter orders and process payments.
- Worked well with teammates and accepted coaching from management team.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Worked effectively in fast-paced environments.
Education
College Diploma - Flight Services – Operations & Cabin Management
Seneca College
North York, ON04.2022
College Diploma - Tourism And Hospitality Management
George Brown College
Toronto, ON08.2019
Skills
- Reliability and punctuality
- Strong Work Ethic
- Hospitality service expertise
- Professional Appearance
- Safety Procedures
- Leadership Qualities
- Guest Services
- Attention to Detail
Timeline
Flight Attendant
WestJet Encore
05.2022 - 07.2024
Crew Member
McDonald's
08.2015 - 05.2022
College Diploma - Flight Services – Operations & Cabin Management
Seneca College
College Diploma - Tourism And Hospitality Management
George Brown College
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