Marie Angel Smith
Sudbury,ON
Summary
Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Electronic Data Capture Clerk
Canada Revenue Agency
01.2023 - 08.2023
- Gathered and submitted observational information in addition to required data points.
- Uploaded or transmitted data using secure protocols.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed and organized documents for data entry tasks.
- Evaluated source documents to locate needed information.
- Utilized techniques for increasing data entry speed.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
Assistant Manager
QE Home
05.2017 - 11.2022
- Assisted the Store Manager in generating and completing sales, operational and personnel functions in the store maintaining a positive atmosphere for both employees and customers
- Helped maximize the sales and profitability of the store by achieving and surpassing planned sales & productivity
- Provided the coaching and leadership required to ensure the successful achievement of each associate's personal sales
- Created staff schedules and staying within budget, and allowable hours.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
CERB Assessment, Accounts & Benefits Processing Officer
Canada Revenue Agency
01.2021 - 06.2022
- Processing claims for the Covid-19 benefits including CERB, CWLB, CESB, and CSRB
- Responsible for contacting taxpayers regarding overpayments, and missing payments
- Providing instructions on how to go about repaying overpayment debts
- Responsible for taxpayers personal information, and for the confidentiality of their case files
- Worked in a team environment under the direction of several Team Leaders and Coaches.
Assistant Manager
Vivah Jewellery
10.2006 - 05.2017
- Assisted Store Manager in day to day operations
- Opening and closing procedures
- Maintaining sales targets, and assisted the store manager in driving our sales team to meet company goals and targets
- Assisted in the interviewing and hiring process of new employees
- Provided product knowledge to customers, and assisted them in finding the jewellery that best suits their needs
- (i.e special occasions, gifts, outings and/or everyday wear).
Education
OSSD -
Nickel District Secondary School
06.1991
Skills
- Sales and Customer Service
- Management of Staff
- Scheduling
- Cash handling
- Merchandising
- Trained in inventory management
- Driving sales team and meeting goals
- Teamwork and Collaboration
- Social Perceptiveness
- Excellent Communication
- Problem-Solving
- Organization
References
Available upon request
Languages
English
Native or Bilingual
Timeline
Electronic Data Capture Clerk
Canada Revenue Agency
01.2023 - 08.2023
CERB Assessment, Accounts & Benefits Processing Officer
Canada Revenue Agency
01.2021 - 06.2022
Assistant Manager
QE Home
05.2017 - 11.2022
Assistant Manager
Vivah Jewellery
10.2006 - 05.2017
OSSD -
Nickel District Secondary School
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