Marie Alix Malana
Red Deer,AB
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Red Deer Resort And Casino
08.2023 - Current
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Developed and maintained positive relationships with guests for satisfaction.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Guest Services Associate
Holiday Inn Express Hotel Suites
05.2023 - 08.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Confirmed arrival and departure times for guests.
- Enhanced membership sales by providing excellent customer service and staff management.
Human Resource Officer
MDC Hogs
11.2018 - 10.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Organized new employee orientation schedules for new hires.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Human Resources Management PB Certificate - Human Resource Management
Red Deer Polytechnic
Red Deer, AB07.2024
AB - Political Science FCCSR
Filamer Christian College
2007
Skills
- Operational Standards
- Information Updates
- 587-837-4917
- Red Deer, Alberta T4R2W4
- Human resources administration
- HR policies
- Benefits Administration
- Recruitment Management
- Administrative Skills
- Employee Onboarding
- Background Checks
- Office Administration
- Scheduling
- Recruitment
- Talent Acquisition
- Workforce Planning
- Talent Recruitment
- Monitoring
- Staff education and training
- Talent management
Certification
FCCSR Leadership training 2006
PIA- Basic Journalism Seminar-
June 18-21, 2005
Timeline
Front Desk Agent
Red Deer Resort And Casino
08.2023 - Current
Guest Services Associate
Holiday Inn Express Hotel Suites
05.2023 - 08.2023
Human Resource Officer
MDC Hogs
11.2018 - 10.2022
Human Resources Management PB Certificate - Human Resource Management
Red Deer Polytechnic
AB - Political Science FCCSR
Filamer Christian College
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