Johnny Marchica
St-Lambert,Quebec
Summary
Known for strong team collaboration and results-driven approach, adaptable to dynamic work environments. Skilled in multitasking and effective communication, reliable in delivering consistent service quality.
Overview
14
14
years of professional experience
Work History
Patient and Material Transport Attendant
McGill University Hospital Centre
03.2015 - Current
- Collaborated with team members to improve overall service quality and patient experience.
- Demonstrated sensitivity in all communications and service delivery by remaining professional, respectful and courteous.
- Communicated with nursing staff and other team members to coordinate transportation.
- Acted as Team Leader when called upon.
Client Service Representative
Canada Revenue Agency
12.2023 - 03.2025
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Administrative Assistant
Les Centres Bonsejour
01.2011 - 12.2016
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information.
Education
AEC in Residential Real Estate - Residential Real Estate
Lasalle College
Montreal, QC01-2022
Skills
- Dedicated Work Ethic
- Team player attitude
- Reliability and punctuality
- Initiative and Self-motivation
Languages
French
Timeline
Client Service Representative
Canada Revenue Agency
12.2023 - 03.2025
Patient and Material Transport Attendant
McGill University Hospital Centre
03.2015 - Current
Administrative Assistant
Les Centres Bonsejour
01.2011 - 12.2016
AEC in Residential Real Estate - Residential Real Estate
Lasalle College
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