Marie Ucci
Los Gatos
Summary
I am seeking a stimulating career to utilize my personal and customer service skills in a growth-oriented position. I have peaked in the grocery industry and want to advance and challenge myself. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
Volunteer
Educare Resource Center
09.2023 - Current
- Enhanced community engagement by organizing and leading outreach events.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Developed engaging age-appropriate activities to stimulate cognitive, social, emotional, and physical development in children.
- Maintained a clean and organized facility with attention to sanitation standards and child-safe environments.
Front Desk Supervisor
1440 Multiversity
12.2022 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.
- Assisted in increasing room occupancy rates by proactively upselling available rooms and services to potential guests.
- Maintained high level of professionalism, ensuring all staff followed hotel policies and procedures consistently.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Developed strong working relationships with other departments within the hotel, fostering efficient communication channels between teams.
- Empowered front desk staff by promoting a supportive work environment and recognizing individual achievements, resulting in increased morale and productivity.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Contributed to the development of new front desk procedures for increased efficiency and better guest service.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Front Desk Agent
1440 Multiversity
09.2016 - 12.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
File Maintenance Clerk
Safeway
08.2015 - 07.2019
- Insuring accurate pricing presence and within store systems.
- Achieved optimal pricing accuracy by collaborating with sales, marketing, and finance departments.
- Developed effective pricing strategies for various product lines to increase revenue and profitability.
- Ensured compliance with company policies and industry regulations by maintaining accurate documentation of all pricing-related actions.
Account Finance Support
1440 Multiversity
08.2018 - 12.2018
- Balancing books, Tills from previous day
- Responsible for all cash handling transactions.
- Reduced cash discrepancies through meticulous record-keeping and thorough reconciliation of daily transactions.
- Maintained accurate financial records, contributing to the overall performance of the company''s accounting department.
Shop Associate
1440 Multiversity
10.2017 - 08.2018
- Getting Guest, stocking shop, receiving merchandise, and also pricing.
- Enhanced store organization by tidily arranging merchandise displays and maintaining a clean shopping environment.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Cashier
Safeway
07.2014 - 07.2015
- Checking, customer service.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Head Bookkeeper Manager and Customer Service
Safeway
06.2011 - 07.2014
- Supervised 4 bookkeepers, over saw daily till balancing, manage all cash issues and accounts, manage unresolved complaints.
Bookkeeper/Customer Service
Safeway
11.2009 - 06.2011
- Balancing books and tills, deal with complaints and customer service.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Generated detailed financial reports for management review, facilitating informed decision-making.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
Courtesy Clerk
Safeway
05.2009 - 11.2009
- Bagging groceries, cart maintenance.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Courtesy Clerk
Save-Mart Supermarket
11.2008 - 03.2009
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
Bachelor of Arts - Communications
San Jose State University
San Jose, CA05.2024
Holistic Nutrition Health Coach Certificate -
Institute of Integrative Nutrition
03.2024
Associate of Arts - Communication Studies
Cabrillo College
Aptos, CA05.2022
Delta Charter High School
Tracy, CA05.2009
Skills
- Hospitality services
- Guest Relations
- Team building and supervision
- Reservations Management
- Cash control
- Word Processing
- Conflict Management
- Listening Skills
Timeline
Volunteer
Educare Resource Center
09.2023 - Current
Front Desk Supervisor
1440 Multiversity
12.2022 - Current
Account Finance Support
1440 Multiversity
08.2018 - 12.2018
Shop Associate
1440 Multiversity
10.2017 - 08.2018
Front Desk Agent
1440 Multiversity
09.2016 - 12.2022
File Maintenance Clerk
Safeway
08.2015 - 07.2019
Cashier
Safeway
07.2014 - 07.2015
Head Bookkeeper Manager and Customer Service
Safeway
06.2011 - 07.2014
Bookkeeper/Customer Service
Safeway
11.2009 - 06.2011
Courtesy Clerk
Safeway
05.2009 - 11.2009
Courtesy Clerk
Save-Mart Supermarket
11.2008 - 03.2009
Bachelor of Arts - Communications
San Jose State University
Holistic Nutrition Health Coach Certificate -
Institute of Integrative Nutrition
Associate of Arts - Communication Studies
Cabrillo College
Delta Charter High School
Similar Profiles
Shantia SharpeShantia Sharpe
Teacher at EduCare Learning Center IncTeacher at EduCare Learning Center Inc
Rizka Purnama SariRizka Purnama Sari
Cook at Little Pearls Educare CenterCook at Little Pearls Educare Center
Sophia SeggieSophia Seggie
Teaching Assistant at Educare Daycare & Learning CenterTeaching Assistant at Educare Daycare & Learning Center