Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie-Thérése El-Khoury

Ottawa,ON

Overview

35
35
years of professional experience

Work History

Supervisor of Operations

Call Centre
Ottawa, Ontario
01.2016 - Current
  • Coordinated with other departments to ensure smooth flow of work processes and communication.
  • Developed and implemented policies and procedures for efficient workflow.
  • Ensured compliance with all applicable laws, regulations, and standards.
  • Maintained accurate records for tracking progress and performance of team members.
  • Provided training and guidance to team members on operational procedures and best practices.
  • Monitored employee productivity levels to identify areas for improvement or additional resources needed.
  • Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
  • Conducted regular reviews with team members to assess their performance and provide feedback as needed.
  • Identified process improvements that could reduce costs or improve service quality and efficiency levels.
  • Built strong operational teams to meet process and production demands.
  • Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
  • Managed scheduling, training and inventory control.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Responded to information requests from superiors, providing specific documentation.
  • Guided employees on understanding and meeting changing customer needs and expectations.

Sales Associate

WAL-MART
OTTAWA, Ontario
04.2001 - 06.2022
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.

Secretary's Assistant

AGT CLIC
Ottawa, Ontario
05.2003 - 02.2015
  • Answered and screened incoming calls for the secretary.
  • Organized and maintained filing systems, both paper and electronic.
  • Scheduled appointments and meetings for the secretary.
  • Managed office operations and procedures, including recordkeeping systems, filing systems, supply requisition, mail distribution and other administrative services.
  • Organized meetings and conferences, prepared agendas and took minutes of proceedings.
  • Answered telephones, directed calls and took messages.
  • Maintained a high level of confidentiality in all areas of work.
  • Assisted with the development of departmental policies and procedures.
  • Provided support to executive team by managing calendars, scheduling appointments and organizing events.
  • Greeted visitors in a professional manner and provided them with assistance as needed.
  • Ordered supplies for the office; monitored inventory levels to ensure adequate stock is available at all times.
  • Scheduled interviews with job applicants when required.
  • Created spreadsheets to track data related to projects or departments.
  • Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
  • Developed an efficient filing system for documents related to personnel records.
  • Tracked employee attendance records on a daily basis.
  • Monitored emails sent to the company email address; responded to inquiries in a timely manner.
  • Assisted with the preparation of payroll documents for processing.
  • Generated invoices for clients based on their orders or contracts.
  • Processed vendor payments according to established timelines.
  • Verified accuracy of invoices before submitting them for payment approval.

Sales Associate

GIANT TIGER
OTTAWA, ONTARIO
02.1998 - 07.1998
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Collected payments and provided accurate change.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.

Sales Associate

JACKIE'S FASHION
04.1990 - 08.1990
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Demonstrated product features and benefits for customers' needs.
  • Handled customer complaints in a professional manner.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Collected payments and provided accurate change.

Education

High School Diploma -

ECOLE SECONDAIRE CHAMPLAIN
Ottawa, ON
01-1989

Some College (No Degree) - FRONT OFFICE AND RECEPTION

Algonquin College
Ottawa, ON

Skills

  • Customer Service
  • Business Development
  • Problem-Solving
  • Policies and procedures implementation

Languages

English
Professional
French
Professional
Arabic
Professional

Timeline

Supervisor of Operations

Call Centre
01.2016 - Current

Secretary's Assistant

AGT CLIC
05.2003 - 02.2015

Sales Associate

WAL-MART
04.2001 - 06.2022

Sales Associate

GIANT TIGER
02.1998 - 07.1998

Sales Associate

JACKIE'S FASHION
04.1990 - 08.1990

High School Diploma -

ECOLE SECONDAIRE CHAMPLAIN

Some College (No Degree) - FRONT OFFICE AND RECEPTION

Algonquin College

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Marie-Thérése El-Khoury