Marie-Soleil Gatti
Maple,Canada
Summary
Dedicated hairstylist committed to creating a welcoming and safe environment for clients. Known for building a loyal clientele through exceptional customer service and personalized haircuts, styling, and color services. Skilled in conducting thorough consultations and managing high client volumes efficiently. Consistently received positive feedback for attentive listening and tailored recommendations. Completed safety training and effectively streamlined scheduling to enhance client retention. Proficient in the latest techniques and actively utilized social media to showcase work and attract a diverse clientele, all while maintaining a clean and organized workspace.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Licensed Hairstylist
Style by Soleil Inc
Vaughan, Canada
01.2014 - Current
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Recorded notes for future reference about customer preferences and services delivered.
- Resolved guest complaints about service or style.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Provided consultation services for special occasions such as weddings or proms, creating memorable looks that exceeded clients'' expectations.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
- Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
- Revitalized the salon''s social media presence by curating engaging content showcasing the team''s work, resulting in increased online bookings and brand visibility.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Provided pre- and post-service consultations to accurately assess clients' needs.
Junior Hairstylist
Maximum Salon
Woodbridge, Canada
05.2008 - 12.2013
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Studied advanced techniques to develop proficiency and better serve customers.
- Assisted senior hairstylists with advanced techniques, improving overall salon efficiency and customer experience.
- Participated in ongoing professional development workshops to stay current on industry trends and best practices.
- Supported marketing efforts by participating in promotional events and engaging with potential clients on social media platforms.
- Demonstrated adaptability by catering to diverse clientele with varying hair types, textures, and preferences.
- Received hands-on training from experienced stylists to hone technical skills and improve service quality.
- Maintained detailed records of client preferences and treatment history for seamless future appointments.
- Gained proficiency in various cutting, styling, and coloring techniques for diverse clientele.
- Shadowed senior hairstylists during complex procedures, acquiring valuable insights into advanced techniques.
- Collaborated with team members to maintain a clean and organized salon environment, promoting a positive atmosphere.
- Assisted in inventory management tasks, ensuring adequate stock levels of essential supplies at all times.
- Consistently met appointment timeframes while maintaining high-quality results for clients.
- Managed front-of-house duties such as scheduling appointments, processing payments, and answering phone inquiries when necessary.
- Implemented hygiene protocols to ensure a safe environment for both staff members and clients alike.
- Provided exceptional customer service through active listening skills resulting in increased client retention rates.
- Developed strong customer relationships through effective communication and understanding individual needs.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Education
Cosmetology -
Barbarino Hairstyling School
Vaughan, ON05.2008
Skills
Friendly Communication
Licensed Cosmetologist
Customer Consultation
Professionalism and Ethics
Clear Communication
Social skills
Creative vision
Certification
- Apprentice Hairstylist 332A, 04/01/13, 03/01/17
- Journeyperson Hairstylist 332A, 06/01/23, 06/01/25
Totalyearsofexperience
10
Languages
English
Timeline
Licensed Hairstylist
Style by Soleil Inc
01.2014 - Current
Junior Hairstylist
Maximum Salon
05.2008 - 12.2013
Cosmetology -
Barbarino Hairstyling School