Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
AssistantManager

Marie Sodi

Brampton,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Emergency Services Dispatcher

Concentrix
07.2022 - Current


  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Used specialized software to track and maintain case incident numbers and logs.
  • Maintained up-to-date knowledge of local geography, ensuring accurate directions for emergency personnel.
  • Improved dispatcher performance through consistent evaluation, feedback, and professional development opportunities.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.


Project Manager

Carl Zeiss
11.2020 - 07.2022
  • Streamlined communication channels between internal teams and external partners, fostering better collaboration and decision making.
  • Implemented cost-saving measures during the localization process, reducing overall expenses without compromising quality.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Implemented an effective file management system that allowed easy access, retrieval and storage of multilingual assets.
  • Facilitated smooth handoffs between different departments within the organization by maintaining clear and concise documentation of all project-related information.
  • Provided regular updates to stakeholders regarding project status, milestones achieved, and potential risks or delays.
  • Enhanced localization workflow efficiency by implementing project management tools and processes.
  • Monitored performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.
  • Conducted post-project evaluations to identify areas of improvement for future initiatives, leading to continuous process enhancements.
  • Collaborated with global teams to ensure consistency across localized content while maintaining cultural relevance.
  • Researched industry trends in localization technology adoption to ensure competitive advantage within the market space.

LOGISTICS COORDINATOR

Electrolux
11.2019 - 11.2021
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Generated documentation and information required for customer shipments.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Conducted investigations to resolve issues related to logistics and cargo movements.

BILINGUAL CUSTOMER SERVICE

Electrolux- Frigidaire
08.2019 - 11.2019
  • Supported professional development of bilingual customer service agents.
  • Entered orders, scanned paperwork into SAP and monitored returns for credit reimbursement .
  • Supported company growth by assisting with bilingual customer service inquiries, improving client satisfaction rates.
  • Participated in ongoing professional development training, staying current on industry trends and best practices related to bilingual customer service.
  • Provided exceptional customer service to both English-and French-speaking patients through bilingual communication skills.
  • Streamlined order processing by implementing requests in SAP and online portal.

Localization Project Manager

Innovative Vision
06.2016 - 08.2019
  • Created and implemented contingency plans to address potential risks.
  • Negotiated and managed project budgets to meet goals.
  • Updated customers and senior leaders on progress and roadblocks.
  • Monitored and tracked project progress to support timely completion.
  • Collaborated with global teams to ensure consistency across localized content while maintaining cultural relevance.
  • Improved quality assurance processes, leading to a significant reduction in translation errors.
  • Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
  • Enhanced client satisfaction by delivering accurate and timely translations for various industries.
  • Managed multiple projects simultaneously while maintaining strict deadlines and attention to detail.
  • Supported operations by translating key departmental documents and internal communications.

Education

Bachelor of Science -

The University of Toronto

College Francais
Toronto, ON

High School
Brockville, ON

Skills

  • Logistics Coordination
  • Administrative Support
  • Project Management
  • Reporting and Documentation
  • Customer Service
  • Multitasking and Prioritization
  • Inventory Management
  • Budget Management
  • Strategic Planning
  • Team Collaboration and Leadership
  • Conflict Resolution
  • Warehouse Management
  • Effective Presentations
  • Process Improvement
  • Marketing and Sales
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • JDE
  • SAP
  • AVAYA

Certification

  • First Aid, CPR, and AED
  • Smart Serve and Food Handlers
  • Emergency fire certification
  • Emergency Medical certification
  • Emergency Police certification

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Emergency Services Dispatcher

Concentrix
07.2022 - Current

Project Manager

Carl Zeiss
11.2020 - 07.2022

LOGISTICS COORDINATOR

Electrolux
11.2019 - 11.2021

BILINGUAL CUSTOMER SERVICE

Electrolux- Frigidaire
08.2019 - 11.2019

Localization Project Manager

Innovative Vision
06.2016 - 08.2019

Bachelor of Science -

The University of Toronto

College Francais

High School

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Marie Sodi