Marie Ruzesky
Duncan,BC
Summary
Organized and dedicated professional with a proven track record of providing exceptional customer service in fast-paced environments. Extensive experience in customer service, sales, and administration. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Support/Health Unit Aide
VIHA
09.2023 - Current
- Efficiently conducted administrative tasks such as updating medical records and scheduling appointments, contributing to the smooth operation of the health unit.
- Safeguarded patient privacy by adhering to strict confidentiality policies when handling sensitive information or discussing cases among colleagues.
- Assist clients by phone and in-person with appointment scheduling, provide information on services/programs offered, and answer questions.
- Data entry with the computer systems (Panorama, Cambian & immsBC), scheduled client appointments in respective clinics, verified client histories and current information was accurate.
- Assisted nurses with daily tasks, resulting in increased efficiency and improved quality of client care.
- Assist in maintaining a safe and supportive working environment for a population diverse in age and culture with our harm reduction program.
- Maintain confidentiality of information regarding clients.
Emergency Care Worker
Canadian Red Cross
05.2021 - 01.2023
- Assist in setup, daily operations, and closing of COVID-19 vaccination sites supporting Island Health during the COVID-19 Pandemic.
- Data entry with computer system (immsBC) to register beneficiaries. Verified identity, confirmed appointments, communicated with clients, and updated client records. Booked appointments, and assisted out-of-province/country beneficiaries to obtain a BC health number.
- Trained new ERT's how to use the system.
- Screen beneficiaries while reinforcing health and safety protocols. Provide PPE.
- Assist in maintaining a safe and supportive working environment for a population diverse in age and culture. Work compassionately with our team to calm nervous, anxious, or angry clients.
- Maintained confidentiality of information regarding clients.
Sales & Marketing Executive /Office Administrator
Cowichan Valley Sports
04.2016 - 11.2022
- Provided a positive and friendly company image as the first line of contact to visitors, customers, and vendors in person, online, and via telephone.
- Ticket sales/merchandise sales and organized game day operations.
- Develop sales/marketing opportunities to promote organization.
- Maintain and develop relationships with new and existing customers to review current services and expand sales opportunities in person, via telephone calls and emails.
- Negotiate terms of agreement and close sales.
- Responsible for payables/receivables/collections.
- Mail/banking.
- Manage inventory/place inventory orders/prepare financial reports for Controller.
- Assist GM with team registrations, hockey camps, processed payments, travel plans, and league requirements, and perform administrative duties.
- Maintained a calm demeanor and professionally managed issues in busy, high-stress situations.
- Attended monthly sales meetings.
Accounts Payable Specialist
TS & M Supply
03.1999 - 01.2009
- Managed the Head Office Accounts Payable for 11 stores across SK, MB, ON, and AB.
- Receive, sort, and distribute invoices to appropriate departments for approval
- Reconcile invoices to vendor statements from all stores - clarify with AP department per location, with any quantity/pricing discrepancies
- Prepare invoices for data entry with GL coding, and enter invoices into the system. Data entry and pay-run - Immediate payables, 15th payables, and month-end cheque run
- Calculate Vendor invoices from all stores, post business transactions, invoice processing, and maintaining accurate records.
- Responding to and resolving all collection inquiries from Vendors.
- Completed all credit applications and managed all cross-border shipments while working with custom brokers and NAFTA Certificates.
- Responsible for all leased equipment/vehicles and properties.
- Inventory and administration support.,
- Receive invoices and expense claims, check for accuracy, and investigate variances.
- Maintain filing system within Accounts Payable function.
- Assist with management of company credit cards and reconciling credit card balances.
Education
Office Administration -
Lakeland College
Vermilion, AB1989
High School Diploma -
Leoville Central School
Leoville, SK1987
Skills
- Professional
- Organized
- Excellent communication skills
- Confidential
- Compassionate
- Database Entry
- Patient Data Processing
- Billing and Invoicing
Certification
- First Aid
- WHIMIS
- Reconciliation and Indigenous Peoples
- Code Silver - Active Attacker
- Class 1A License
Volunteer Work
Victim Support Worker
Work with the RCMP detachment in Estevan, SK to provide services to victims of crimes, immediate crisis intervention, take Victim Impact Statements, at-scene attendance, and support.
Provide emotional support in person and over the phone to victims, witnesses, and family members.
Listen and advocate on behalf of the victim.
Provide information on the status of the police investigation, court dates & process.
Referrals & information to other agencies that assist with counseling needs & grief support.
Related courses in Prevention of Child Abuse / Elderly Abuse / Violence against Women / Domestic Violence.
Timeline
Administrative Support/Health Unit Aide
VIHA
09.2023 - Current
Emergency Care Worker
Canadian Red Cross
05.2021 - 01.2023
Sales & Marketing Executive /Office Administrator
Cowichan Valley Sports
04.2016 - 11.2022
Accounts Payable Specialist
TS & M Supply
03.1999 - 01.2009
Office Administration -
Lakeland College
High School Diploma -
Leoville Central School
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