MARIE-ROGÉE MEMEL-MELESSE
Sephora
OTTAWA,ON
2
Languages
4
years of professional experience
Bilingual French-English professional with three years of customer service experience in administrative coordination and team leadership. Delivers reliable client support while mastering new systems in fast-paced environments. Proven skills in communication, time management, and problem-solving enhance team performance and client satisfaction.
Work History
Beauty Advisor
2 Years- Delivered personalized consultations to address each client's needs and concerns, fostering a sense of being heard and supported.
- Used strong listening skills to recommend thoughtful and appropriate solutions tailored to each individual.
- Established a welcoming and reassuring environment that built trust during busy or high-pressure moments.
- Coordinated multiple client interactions with meticulous attention to detail and high-quality care.
Sales Associate
- Delivered exceptional customer service, enhancing customer satisfaction and improving store ambiance.
- Collaborated with team to optimize store layouts, improving shopping experience and driving sales.
- Provided administrative support by answering phone calls, responding to emails, and preparing correspondence and shipments.
Cashier and Customer Service Assistant
1 Year- Managed cashier operations and resolved customer inquiries, contributing to high customer satisfaction.
- Assisted in store management by organizing stock and performing closing procedures under supervision, ensuring smooth daily operations.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawer, reconciling discrepancies at shift end.
Education
Bachelor - Sociology
- Completed College-level Coursework: Microprogram in Entrepreneurship, Social Innovation and Creativity, University of Ottawa.
Skills
Bilingual communication
Canva
Microsoft Word
Excel
and PowerPoint
Customer service
Organization and multitasking
Languages
English
Full Professional
French
Native or Bilingual
Timeline
Beauty Advisor
Sephora
01.2024 - 01.2026Read More
Sales Associate
L'Intervalle
01.2023 - 01.2023Read More
Cashier and Customer Service Assistant
Urban Planet
01.2022 - 01.2023Read More
University of Ottawa
Bachelor from Sociology
Read More