Marie-Pauline Songue
Toronto,ON
Summary
Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Detail-oriented team player with strong organizational skills.
Overview
10
10
years of professional experience
Work History
Bilingual Client Support Representative
Global Payments
01.2020 - Current
- Provide payment technology for credit, debit, prepaid and software solution to the merchants and make adjustments as per merchant request.
- Conducted testing and analysis of hardware components to ensure compliance with industry standards.
- Collaborated with cross-functional teams to execute software upgrades and achieving a success rate in product certification and quality assurance resulting in improvement in system performance and increased user satisfaction.
- Educated and trained merchants on products, policies, procedures and about product innovations, liaise with various support groups within Global Payments in relation to resolution of a merchant concern.
- Liaised with a team of technicians in the successful installation and configuration of complex network infrastructure, enhancing data transfer speeds by and ensuring uninterrupted connectivity.
- Executed comprehensive printing and copying operations for a diverse range of documents and ensuring utmost precision and service quality.
- Demonstrated exceptional customer service skills, providing prompt, efficient, and courteous assistance in a fast-paced environment.
Bilingual Telesales Agent
Zedd Customer Solutions
09.2013 - 09.2020
- Contact new and existing customers to promote products and services.
- Complete needs-based assessments and recommend appropriate products and services
- Build and maintain contact with potential clients to ensure customers satisfaction
- Resolves customer concerns immediately and effectively.
- Processed information and make adjustments as per customer request
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Bachelor of Science - Indigenous Service Work
Laurentian University
Greater Sudbury, ON12.2024
Associate of Applied Science - Healthcare Management
Northern College of Applied Arts And Technology
South Porcupine, ON12.2021
Associate of Science - Social Service Worker
Centennial College Social Service Worker
12.2012
Skills
- Community Resource Knowledge
- Case Records Management
- Active Listening
- Effective Communication
- Cultural Competency
- Multidisciplinary Collaboration
Timeline
Bilingual Client Support Representative
Global Payments
01.2020 - Current
Bilingual Telesales Agent
Zedd Customer Solutions
09.2013 - 09.2020
Bachelor of Science - Indigenous Service Work
Laurentian University
Associate of Applied Science - Healthcare Management
Northern College of Applied Arts And Technology
Associate of Science - Social Service Worker
Centennial College Social Service Worker
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