Marie Oliva
Cupertino
Summary
Content strategist with extensive experience at Google, specializing in technical writing and multimedia integration. Developed comprehensive documentation and video scripts that significantly improved user experience and project outcomes. Proficient in Markdown and GitHub, with a strong ability to collaborate with cross-functional teams.
Overview
17
17
years of professional experience
Work History
Content Writer/Tech Writer
Apple
Santa Clara/Sunnyvale
07.2023 - 05.2025
- Develop and maintain new and existing content for training purposes
- Develop documentation using Markdown and GitHub
- Collaborate with engineers on feature and component descriptions, and usage.
- Write and maintain policy documents.
Video Script Writer
Apple
Santa Clara/Sunnyvale
07.2023 - 12.2023
- Develop technical repair video scripts for Apple NPI products by collaborating with SMEs, engineering, video production and editors.
- Work in hardware lab to understand hardware rework procedure by conducting take apart procedures.
- Participate in studio production of video scripts to repair Apple products by using complex tools/methods.
Knowledge base Writer
Google Fiber
Atlanta
06.2021 - 06.2023
- Developed knowledge base content for technicians to install Google Fiber to the home (GPON) internet service.
- Authored and updated more than 60 articles for the successful launch of 5 Gig and 8 Gig FTTH plans, positioning GFiber as a leading competitor and driving market growth.
- Lead complex multiple projects by compiling info from SMEs, engineering and PMs while meeting project deadlines.
Technical Writer
Amazon Web Services
Palo Alto
05.2021 - 07.2021
- Plan, create, test and maintain getting-started guides, in-depth docs on product features, help content, and FAQ reference materials.
- Identify opportunities/gaps with content plans or existing docs.
Technical Writer
NetApp
Sunnyvale
02.2020 - 03.2020
- Developed and optimized desktop procedures for inventory management, resulting in streamlined processes and increased efficiency.
- Collaborated with the Supply Chain team to develop internal process documentation for NetApp University.
Content Strategist
Meta
Menlo Park
12.2019 - 02.2020
- Developed and implemented a comprehensive hardware test framework document repository through Wiki using Markdown, enabling developers to easily access and utilize crucial resources.
Media Writer
Google Education
remote
03.2019 - 12.2019
- Create video scripts in Google Docs and Google Slides, and supplemental teaching material for education platform.
- Work through the review cycle with editors and managers.
- Compare existing outlines and scripts to match style and voice to new scripts.
Procedure Writer
Lawrence Livermore Lab
Livermore
05.2018 - 12.2018
- Developed comprehensive documentation outlining precise procedures for nuclear physics processes, demonstrating compliance with federal regulations, institutional procedures, and facility safety bases.
Contract Technical Writer
Chevron
San Ramon
11.2017 - 05.2018
- Coordinated the review process for all deliverables prior to release.
- Record Webex sessions, and slice content to update training.
- Edit and revise the Chevron Cloud process documentation.
- Collaborated with internal teams to develop processes and procedures for software applications.
Content Strategist
Google
Mountain View
01.2016 - 01.2017
- Implemented Google CMS effectively, delivering timely updates to knowledge base articles, thereby providing accurate and up-to-date information for enhanced customer support.
- Successfully designed and meticulously documented assembly and manufacturing processes, including operation manuals, spec sheets, and quick start guides, for Google Maps hardware.
Teacher
Challenger School
San Jose
08.2014 - 06.2015
- Develop/write lesson plans and teach elementary students math, science, writing, and reading.
Tech Writer
FireEye
Milpitas
05.2014 - 07.2014
- Developing run books (user guides) and updating internal team sites for information systems and services division of the company.
Tech Writer
Google
Mountain View
08.2012 - 11.2013
- Design and document thorough and clear assembly and manufacturing process (i.e. operation manuals, specification sheets and quick start guide) for Google Maps hardware.
- Record data to validate process in installation documentation.
- Use Windchill tool to add instructions to repository and acquire part details from BOM.
Document Specialist
Bruker
Fremont
06.2011 - 11.2011
- Help transition team into ISO 9001 standards by converting help files into Flare and updating other content (user guides and release notes) with help of scientists.
Tech Writer
Fluke Networks (AirMagnet)
Sunnyvale
08.2010 - 05.2011
- Interface with design, SQA and technical support engineers as necessary to secure tech info and deliver user guides, release notes and online help using FrameMaker 9.0 and Robohelp.
Tech/Marketing Writer
ArcSoft
Fremont
03.2008 - 08.2010
- Propose concept, write, edit and layout of documents from project design to distribution (press releases, brochures, website content, e-commerce and ad content).
Education
B.A. - Technical and Professional Writing
San Francisco State University
San Francisco, CA05.2007
AA Transfer degree -
De Anza College
Cupertino, CA07.2005
Skills
- Content Management and editing
- Google Maps
- Content development
- Technical writing
- Video script writing
- Documentation management
- Multimedia integration
- Proficient in Slack/Google Chat, Microsoft Office, Google Slides/Docs, Markdown, GitHub, VS Code, Mondaycom, Adobe Creative Suite
Awards
Dr. Kenneth M. Gordon Memorial Scholarship, awarded for Single Sourcing white paper
Languages
- English
- French
Languages
French
Native/ Bilingual
English
Native/ Bilingual
Timeline
Content Writer/Tech Writer
Apple
07.2023 - 05.2025
Video Script Writer
Apple
07.2023 - 12.2023
Knowledge base Writer
Google Fiber
06.2021 - 06.2023
Technical Writer
Amazon Web Services
05.2021 - 07.2021
Technical Writer
NetApp
02.2020 - 03.2020
Content Strategist
Meta
12.2019 - 02.2020
Media Writer
Google Education
03.2019 - 12.2019
Procedure Writer
Lawrence Livermore Lab
05.2018 - 12.2018
Contract Technical Writer
Chevron
11.2017 - 05.2018
Content Strategist
Google
01.2016 - 01.2017
Teacher
Challenger School
08.2014 - 06.2015
Tech Writer
FireEye
05.2014 - 07.2014
Tech Writer
Google
08.2012 - 11.2013
Document Specialist
Bruker
06.2011 - 11.2011
Tech Writer
Fluke Networks (AirMagnet)
08.2010 - 05.2011
Tech/Marketing Writer
ArcSoft
03.2008 - 08.2010
B.A. - Technical and Professional Writing
San Francisco State University
AA Transfer degree -
De Anza College
Similar Profiles
Kevin Nova JavierKevin Nova Javier
Specialist at AppleSpecialist at Apple
Gavan DuffyGavan Duffy
Team Manager - Contact Centre (AppleCare) at AppleTeam Manager - Contact Centre (AppleCare) at Apple
Franklin MorenoFranklin Moreno
Senior Line Cook at AppleSenior Line Cook at Apple
Brittany A. RubioBrittany A. Rubio
Lead at AppleLead at Apple
Beren GaoBeren Gao
Camp Counselor at Integem Inc.Camp Counselor at Integem Inc.