Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marie-Noelle Desjardins

Sussex,NB

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Business Service Agent, SP05, Correspondense R.O.

Government of Canada
11.2021 - Current
  • Provide training to new correspondence agent with step-by-step session on how to complete workload. Provide one-on-one sessions with struggling agents on review observation with more extensive explanation done through Teams. Conduct reviews on CTIS Items for new agents who are under 100% review. Provide feedback to agents regarding their review advising them of correction if needed.
  • Maintain spreadsheets to document reviews on agents' to assist agents that are struggling and work in direct contact with Team leaders to advise when agents review rates are to be reduced or maintained.
  • Lead technical meetings portion while team leaders chair bi-weekly meetings. During meetings trends observed in reviews and common question in R.O mailbox are addressed. Attend meetings with management (MG05 and MG03) and provide updates on workload.
  • Provide update of my concerns to Team leader upon agents understanding of material so they can monitor and have performance discussion. I bring forward recommendations to Team leader and Head Quarters regarding ways to improve correspondence workload.
  • Advise Team leaders when technical email should be sent to group of Agents for reminders and clarification from Head Quarters
  • Work with Correspondence Resource Officers across country to ensure that questions sent in R.O mailbox.
  • Quality and Assurance review for agents that are no longer under review which was initiative by Atlantic Region which started in January 2023.
  • Respond to request involving Fiscal year end, Comfort letters, Books and records, GST 74, GST44, Elections, GST backdating, ETC…)
  • If request needs Audit or other department approval I have diligence to provide them with information so we can take care of requests in a timely manner
  • Crossed trained Corporation & self-employed, GST/HST, Payroll and Part XIII as fully trained Bilingual SP-05 Business Enquiries Agent and have proven track record of producing accurate and reliable research results with CAAT and LQAP reviews.
  • Excellent communication skills French and English and am confident in presenting my research with information from Berg and provide accurate, complete information in timely manner.
  • Comprehensive knowledge of CTIS, Heron RD, Tsad-I, Tsad-B, ECO, Request web, Strategis, Ewow, Nedd, Filenet, Rapid, Acses, Sa, ELCS Microsoft, Office Suite (Word, Excel, Outlook, PowerPoint, OneNote, Teams), Adobe and am able to quickly learn and become proficient in any new software.
  • Promote CRA on-line services and provide coaching to Taxpayers on how to navigate them ( MyBA, My account, Rap, Netfile, Canada.Ca)
  • Leave detailed notes on Taxpayers account for future references pertaining to our conversation and research done during calls.
  • Research Tax Act, Excise Tax and Tax Treaties with Taxpayers for interpretation, reference of information needed.

Business Service Agent Sp04

Government Of Canada
10.2020 - Current
  • SP04 Business enquiries - (Registrations for accounts, Payroll, GST/HST, Corp/, ) answering phones from Tax payers professionally and responding to their inquiries
  • Researching required information using available resources
  • Handling and resolving customer inquiries regarding their accounts and providing them with references.
  • Documented problems and corrective actions to maintain records.
  • Responded proactively and positively to rapid change.
  • Maintained well-developed relationships with customers and fellow employees using strong problem-solving and positive engagement skills

Boarding Screening officer

Garda World (Catsa)
07.2019 - 06.2020
  • Strong communication, customer service and people skills have ability for strong teamwork abilities and interpersonal skills
  • Prioritize, remain calm and multi-task under pressure in dynamic environment
  • Alert and detail-oriented, responsible for screening passengers, non-passengers and their baggage using screening equipment
  • Ambassador for customer service and interact with passengers professional manner
  • Screening of passengers is completed efficiently and pleasantly
  • Assist in maintaining flow of passengers to influence efficiency, Always follow aviation regulations and standard operating procedures and report all incidents using established communication channels.
  • Screened over 150 passengers per day by verifying ID's and boarding passes

Office Manager

Saskatoon Trucks Parts
10.2017 - 06.2018
  • Coordinated office activities and operations to secure efficiency and compliance to company policies
  • Supervised administrative staff and divide responsibilities to ensure performance
  • Managed agendas/travel arrangements/appointments etc... for upper management
  • Managed phone calls and correspondence (e-mail, letters, packages etc.) Support budgeting and bookkeeping procedures and create and update records and databases with personnel, financial and other data
  • Tracked stocks of office supplies and place orders when necessary, submit timely reports and prepare presentations/proposals as assigned
  • Assisted colleagues whenever necessary and was pointed person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
  • Organized and scheduled meetings and appointments
  • Partner with HR to maintain office policies as necessary, organize office operations and procedures
  • Coordinate with IT department on all office equipment
  • Manage relationships with vendor, service providers, ensuring that all items are invoiced and paid on time
  • Intermediate knowledge in MS Outlook, Excel, Power point, Word.
  • Managed over 50 customer calls per day
  • Managed over 8 Employees'

Office Administrator/Manager

Trinity Safety
01.2017 - 10.2017
  • Set on day-to-day activities that were related to the maintenance of the office building, financial planning, record keeping & billing, personal, physical distribution, and logistics, within the organization
  • Knowledge with QuickBooks
  • Planned all classes. Organized their books, accessories and tools that trainers would need to provide training
  • Provided certificates of completion to every student who pass exam that were corrected.
  • Completed bi-weekly payroll for 4 employees
  • Managed classes of 30 students
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
  • Managed and properly accounted for petty cash issued to facilitate general office activities
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping

Assistant Project Manager

E.D.P
01.2015 - 11.2016
  • Intermediate knowledge in MS Outlook, Excel, Power point, Word & Publisher and worked directly with accountant to complete audits, gather tax information, and resolve discrepancies.
  • Increased sales by 10%
  • Developed and maintained project documentation for reliable records
  • Generated weekly and monthly status reports for helpful progress tracking
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities
  • Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands
  • Partnered with project team members to identify and quickly address problems
  • Planned, monitored and analyzed project costs to meet financial goals
  • Identified and resolved risks to minimize project disruption
  • Negotiated contracts and agreements with vendors for constructive supplier relations
  • Mentored and guided staff to enhance performance and exceed customer expectations
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Verified quality of deliverables and conformance to specifications before submitting to clients

Shift Trainer

Tim Hortons
10.2013 - 01.2015
  • Shift trainer it is very important to maintain speed of work especially driven times and back-to-back customers
  • Maintaining food quality too which includes- Temperature, taste, and packing food on time
  • Time management by doing task division and setting significant time for each task.
  • Supported and coached employees as part of successful training initiatives.
  • Supported and helped facilitate organizational growth by developing employee training plans.
  • Conducted regular evaluations of employee knowledge and skills, adjusting training strategies to close gaps.
  • Maintained databases of employee training and produced reports for management detailing training processes, participation and other metrics.
  • Reviewed training programs regularly and realigned strategies to meet changing needs.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Brewed coffee and tea and changed out drink station syrups.
  • Managed over 300 customers per day.

Daycare Operator

Self-employeed
11.2009 - 09.2013
  • Provided care to children in home for working parents.
  • Supervised their outdoor play,played games with children, ensure children rest and provide meals and snacks
  • Responsible for safety and cleanliness
  • Performed administrative duties for business, such as bookkeeping, monitoring and purchasing supplies, record keeping and marketing.
  • Gathered materials and resources to prepare for lessons and activities.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Managed over 6 to 19 children per day.

General Bookkeeper

Soccer Club Of Ste-Sophie
09.2008 - 06.2012
  • Maintained and processed invoices, deposits, and money logs
  • Completed payroll for employees and maintained detailed records of procedures
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts
  • Reconciled and corrected issues with financial records
  • Reported financial data and updated financial records in ledgers and journals
  • Completed tax forms in compliance with legal regulations
  • Analyzed financial data to assist in budget creation and forecasting
  • Maintained account accuracy by reviewing and reconciling checks monthly
  • Managed over 400 team players per season.

Education

No Degree - Introduction To Financial Accounting

Athabasca University
Athabasca, AB
06.2022

Certificate - Accounting Technician

ED College
Sydney, NS
12.2020

GED -

Polytechnic Saskatchewan
Saskatoon, SK
05.2020

Certificate - Administration Assistant

CSI
Online
12.2016

Certificate - Financial Director

Formation Summon
Repentigny, QC
04.2014

Certificate - Accounting Assistant

Institute Suzanne
St-Jerome,QC
12.2012

Skills

  • Inbound Phone Call Handling
  • Time Management
  • Issue Resolution
  • Office Management
  • Business Correspondence
  • Planning Events
  • Customer Relationship Management
  • Performance Improvement
  • Strategic Planning
  • Office Workflow Support
  • Inquiry Requests
  • Workforce Management

Timeline

Business Service Agent, SP05, Correspondense R.O.

Government of Canada
11.2021 - Current

Business Service Agent Sp04

Government Of Canada
10.2020 - Current

Boarding Screening officer

Garda World (Catsa)
07.2019 - 06.2020

Office Manager

Saskatoon Trucks Parts
10.2017 - 06.2018

Office Administrator/Manager

Trinity Safety
01.2017 - 10.2017

Assistant Project Manager

E.D.P
01.2015 - 11.2016

Shift Trainer

Tim Hortons
10.2013 - 01.2015

Daycare Operator

Self-employeed
11.2009 - 09.2013

General Bookkeeper

Soccer Club Of Ste-Sophie
09.2008 - 06.2012

No Degree - Introduction To Financial Accounting

Athabasca University

Certificate - Accounting Technician

ED College

GED -

Polytechnic Saskatchewan

Certificate - Administration Assistant

CSI

Certificate - Financial Director

Formation Summon

Certificate - Accounting Assistant

Institute Suzanne

Similar Profiles

CREATE PROFILE
Marie-Noelle Desjardins