Open To Work
Marie Monsale
St. Catharines,Canada
Work Preference
Summary
Adaptable and results-oriented individual with a strong focus on enhancing patient experiences and streamlining office operations. Skilled in patient scheduling, instrument sterilization, and maintaining organized records, contributing to office efficiency and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Dental assistant/Receptionist
ABC Dental Only For Kids
11.2021 - 06.2024
- Welcomed parents and children entering the office, creating a friendly atmosphere.
- Guided parents through registration and insurance processes effectively.
- Coordinated appointment scheduling and confirmations, ensuring smooth communication with parents.
- Conducted follow-up discussions regarding treatments with parents, enhancing patient understanding and care.
- Ensured operatory readiness by cleaning and setting up between appointments.
- Executed sterilization of instruments while recording spore test data.
- Maintained organized filing of patient records alongside insurance billing tasks.
- Supported dentists in consultations by performing X-ray procedures.
Dental assistant/Receptionist
DentalX
03.2018 - 12.2020
- Coordinated confirmation and scheduling of patient appointments, improving overall communication and patient flow.
- Filed patient records accurately, ensuring seamless management of insurance billing.
- Ensured cleanliness and organization of operatory between patient appointments to promote a safe and welcoming environment.
- Performed X-rays while preparing operatory for upcoming procedures.
- Conducted sterilization of instruments and documented spore test results for quality assurance.
- Supported various dental procedures, contributing to improved patient comfort and satisfaction during treatments.
Retail Advisor
Aveda Yorkdale
10.2017 - 03.2020
- Advised clients on personalized beauty treatments and skincare regimens for optimal results.
- Educated clients on health benefits of using natural derived ingredient products.
- Developed expertise in natural derived ingredients for hair, skin, and body products.
Shift Supervisor
Starbucks
Toronto, ON
07.2017 - 11.2017
- Coordinated opening and closing tasks to ensure smooth shift transitions.
- Directed baristas to uphold customer service standards, enhancing overall guest satisfaction.
- Monitored cash management compliance to safeguard financial accuracy across the team.
Supervisor
Shoppers Drug Mart
Toronto, ON
06.2017 - 11.2017
- Directed customer service operations, cashier duties, and merchandising to optimize performance.
- Ensured storefront remained clean, safe, and visually appealing for customers.
- Monitored compliance with loss prevention protocols among all team members.
Cosmetic Beauty Advisor
Shoppers Drug Mart
Toronto, ON
03.2015 - 05.2017
- Delivered exceptional customer service by guiding clients in beauty choices to enhance their confidence.
- Educated customers on effective skincare routines and makeup application techniques for optimal results.
- Maintained up-to-date knowledge on skincare innovations and beauty trends to provide informed recommendations.
Education
Human Resources Management Diploma Program -
Trillium College
St. Catharines, ON01-2025
Dental Assisting Level I & II Diploma Program -
Medix College
Toronto, ON01-2018
Massage Therapy Diploma Program -
Humber College
Toronto, ON01-2015
Skills
- Radiographic imaging
- Instrument sterilization techniques
- Operatory preparation
- Patient scheduling
- Claims processing
- Client relationship management
- Patient education
Timeline
Dental assistant/Receptionist
ABC Dental Only For Kids
11.2021 - 06.2024
Dental assistant/Receptionist
DentalX
03.2018 - 12.2020
Retail Advisor
Aveda Yorkdale
10.2017 - 03.2020
Shift Supervisor
Starbucks
07.2017 - 11.2017
Supervisor
Shoppers Drug Mart
06.2017 - 11.2017
Cosmetic Beauty Advisor
Shoppers Drug Mart
03.2015 - 05.2017
Human Resources Management Diploma Program -
Trillium College
Dental Assisting Level I & II Diploma Program -
Medix College
Massage Therapy Diploma Program -
Humber College