Marie McDonald
Courtenay,BC
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Glenn's Restaurant And Tea House
08.2022 - 10.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Sushi-Hon
07.2019 - 09.2021
- greeted guests, offered menus, mentioned specials and beverage options
- answered phone for take-out and delivery orders
- served Japanese and Korean cuisine promptly and efficiently
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
The Ranch House Restaurant
08.2018 - 06.2019
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Cultivated warm relationships with regular customers.
Education
Philosophy
Concordia University
Montreal, QC04.2004
Skills
- Sales Techniques
- Age Verification
- Cool Under Pressure
- Reliable and Responsible
- Menu Memorization
- Beverage Preparation
- Point of sale operation
- Food safety practices
- Strong Work Ethic
- Exceptional customer service
Certification
Serving It Right/ ProServe
FirstAid/CPR
Timeline
Server
Glenn's Restaurant And Tea House
08.2022 - 10.2023
Server
Sushi-Hon
07.2019 - 09.2021
Server
The Ranch House Restaurant
08.2018 - 06.2019
Philosophy
Concordia University
Serving It Right/ ProServe
FirstAid/CPR
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