MARIE-MARCELLE MILLIEN
Canada
Summary
Utilizing my 20+ years of work experience, I am aiming to leverage my academic, personal experience and a proven knowledge of conflict resolution, customer needs assessment and relationship management to successfully fill the Respectful Workplace Advisor role at your company. I have been frequently praised for my strong listening and leadership skills by my peers. I can be relied upon to help your company achieve its goals.
Overview
17
17
years of professional experience
Work History
Life Coach
Life Coaching (Individual Contracts)
06.2019 - Current
- Meet with clients to discuss needs and goals
- Develop strategies and plans for clients
- Keep records of client progress
- Meet with and evaluate clients
- Adjust clients' goal strategies as needed
Client Service Representative
Staples Business Advantage
01.2019 - Current
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Determine charges for services requested, collect deposits or payments, or arrange for billing
Benefits Processing Clerk
Canada Revenue Agency
03.2024 - 08.2024
- Improved data accuracy by diligently reviewing and verifying information on processing documents.
- Provide solution to client with empathy, correcting the information on the documents submitted.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Electronic Media Processing Unit
Canada Revenue Agency
01.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests and assist with technical issues when using the CRA website.
- Correcting errors for the clients and facilitating the process of T4s for employers.
Escalation Specialist
Telus Mobility
02.2014 - 09.2018
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Receive calls on behalf of supervisors, offer solutions and de-escalate calls and resolve customers issues
Client Service Representative
National Bank Canada
10.2007 - 12.2013
- Receive calls from clients concerning their credit cards usage, make sure clients were properly informed of all available services and options
- Make suggestions for upgrades if we see fit
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Education
Life Coach Certificate - Wellness
Rhodes Wellness College
Vancouver, BC06.2019
Skills
- Life Coaching
- Problem-solving skills
- Organization
- Counseling
- Self-care strategies
- Emotional awareness
References
References available upon request
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Benefits Processing Clerk
Canada Revenue Agency
03.2024 - 08.2024
Electronic Media Processing Unit
Canada Revenue Agency
01.2022 - 03.2024
Life Coach
Life Coaching (Individual Contracts)
06.2019 - Current
Client Service Representative
Staples Business Advantage
01.2019 - Current
Escalation Specialist
Telus Mobility
02.2014 - 09.2018
Client Service Representative
National Bank Canada
10.2007 - 12.2013
Life Coach Certificate - Wellness
Rhodes Wellness College
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