Marie Maguellal Gutierrez

• Welcomed guests with a friendly attitude and positive demeanor. Creating a comfortable and positive experience.

• Reviewed clients’ documents to ensure they met VITA program eligibility requirements and have all necessary forms for tax preparation.

• Managed the flow of clients through the tax preparation process by directing them to the appropriate waiting areas and coordinating with tax preparers to minimize wait times.

• Complied with IRS standards for confidentiality and information security, ensuring clients’ personal information is handled securely and respectfully.

• Led cashier team in providing exceptional customer service during peak hours.
• Trained new cashiers on register operations and customer engagement techniques.
• Managed cash handling processes, ensuring accuracy during transactions and deposits.
• Maintained cleanliness and organization of checkout area for optimal customer experience.

• Operated CNC laser machines to cut materials according to specifications.
• Interpreted blueprints and technical drawings for precise laser cutting tasks.
• Maintained equipment by performing regular inspections and minor repairs.
• Monitored machine performance and adjusted settings for optimal efficiency.