Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marie-Lyne Boulanger

St-Constant

Summary

To work in an environment where I can a make a positive contribution and fully utilize my skills in the customer service field.

Overview

13
13
years of professional experience

Work History

Customer Service Coordinator

Penske Truck Leasing
03.2022 - Current
  • First responder to the inbound service emails
  • Manage high call volumes
  • Respond to customers needs and prompt problem-solving.
  • Manage emergency road calls
  • Manage outside vendor repairs
  • Manage shop planner & technicians assigned
  • Booking appointments for all PM maintenance including safety campaigns, for the fleet
  • Take ownership of customer service issues and follow up through to resolution.
  • Work hand in hand with the parts department to ensure proper delays in parts ordering & receiving
  • Reviewed service invoices to confirm accuracy.

District Administrative Assistant

Penske Truck Leasing
09.2020 - 08.2021
  • Delivered day-to-day administrative support for district manager and staff
  • Established administrative work procedures to track staff's daily tasks
  • Ensured timely completion of month-end closing procedures
  • Increased efficiency in accounts payable and receivable.
  • Reduced financial risk with thorough different analysis
  • Led successful audits by maintaining organized records and providing clear communication with external auditors
  • Trained new and existing staff members in various financial procedures to prepare for new job requirements

Branch Rental Manager

Penske Truck Leasing Canada Inc
04.2019 - 09.2020
  • Energizing employees, inspiring and motivating people using vision, influence, persuasion, and effective communication skills.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problem
  • Establishes rental rate by surveying local rental rates and calculating overhead costs, depreciation, taxes, and profit goals.
  • Evaluate employees on how well they are achieving their goals, improving performance and taking action where its needed.
  • Daily / weekly / monthly review on internal reports , billing and inventory .

Customer Service Coordinator

Penske Truck Leasing Canada Inc
05.2016 - 04.2019
  • Established quality standards for service team members and evaluated progress.
  • Monitored documentation procedures to maintain consistent policies and current records.
  • In charge of all booking maintenance appointments for the 970 lease units in the district
  • Work closely with the part departments in coordinating the appointments

Administrative Clerk

Penske Truck Leasing Canada Inc
04.2015 - 05.2016
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Oversaw invoicing and billing functions, achieving consistent and accurate payments.
  • Processed incoming mail and packages and placed envelopes in bins to be dispersed to personnel and different departments.

Rental Sales Representative

Penske Truck Leasing Canada
10.2014 - 04.2015
  • Provide competitive rates to exsisting and new business
  • Responded effectively to customer questions and inquiries and provided information regarding products.
  • Reviewed daily sales transactions and analyzed for errors.
  • Phone blitz byterritory
  • Sector blitz by territory

Rental Agent

Penske Truck Leasing Canada Inc
12.2012 - 10.2014
  • Updated and maintained rental agreement files and documents.
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Collected and recorded rental payments and late fees for entry into various financial reports related to forecasting, budgeting, expenditure scheduling and bill paying.
  • Employed sales techniques to boost sales and services.
  • Contacted customers and billing parties about overdue rentals and requested expected date of return.
  • Prepared and submitted reports to supervisor.
  • Delivered top quality customer service in professional manner while managing multiple tasks.

Nurse Aide

CSSS Jardin Rousillions - Hospital Anna Laberge
05.2012 - 11.2012
  • Comforted patients and provided each with reassurance and encouragement.
  • Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
  • Assisted with adequate nutrition and fluid intake.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Followed safe lifting techniques and individual resident lifting instructions.

Education

GED -

Chateauguay Valley Center
Ormstown, QC
02-2011

High School Diploma -

Lakeside Academy
Lachine, QC
06-2006

Skills

  • Customer service excellence
  • Team leadership
  • Relationship building
  • Accuracy and efficiency
  • Planning and coordination
  • Problem resolution
  • Time management

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Customer Service Coordinator

Penske Truck Leasing
03.2022 - Current

District Administrative Assistant

Penske Truck Leasing
09.2020 - 08.2021

Branch Rental Manager

Penske Truck Leasing Canada Inc
04.2019 - 09.2020

Customer Service Coordinator

Penske Truck Leasing Canada Inc
05.2016 - 04.2019

Administrative Clerk

Penske Truck Leasing Canada Inc
04.2015 - 05.2016

Rental Sales Representative

Penske Truck Leasing Canada
10.2014 - 04.2015

Rental Agent

Penske Truck Leasing Canada Inc
12.2012 - 10.2014

Nurse Aide

CSSS Jardin Rousillions - Hospital Anna Laberge
05.2012 - 11.2012

GED -

Chateauguay Valley Center

High School Diploma -

Lakeside Academy

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Marie-Lyne Boulanger