Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MARIE LOPEZ

Citrus Heights

Summary

Dedicated and detail-oriented Customer Service specialist with over 15 years of experience, with focus in medical background. Aiming to leverage professional experience in maintaining confidential correspondence in scheduling, customer-client relationship building and document control to successfully fill the role at your company. Consistently commended as being dependable and flexible by my peers, I can be relied upon to help your company actively achieve its goals.

Overview

19
19
years of professional experience

Work History

Insurance Coverage Specialist

Kadence Health Care
08.2021 - Current
  • Assisted physicians with procedure set-ups, patient procedures, and examinations.
  • Acted as a liaison between patients, families, and medical staff.
  • Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
  • Completes verification of Insurance for DME coverage and prior authorization information including but not limited to : Deductible Effective date and Claims address

Branch Coordinator

Apria Healthcare Group Inc
04.2014 - 08.2021
  • Provides administrative support to all members of the branch team when required
  • Receives customer inquiries and responds to customer issues in a timely and professional manner
  • Inputs data entry information (onsite service visits, vendors, customer communications, etc.) into the ACIS system
  • Oversees the overnight oximetry program
  • Responsible for scheduling patients
  • Prioritize work load to meet changing priorities and deadlines
  • Downloads report results and relays results to the physician
  • Facilitate required training materials to staff.

Intake Coordinator

River City Pharmacy
11.2006 - 03.2014
  • Maintained patient privacy and confidential patient information
  • Responsible for updating digital files regarding new and existing patients
  • Requested initial authorization for infusions, DME, and enteral therapies for patients discharged from the hospital
  • Adhere to departmental goals, objectives, standards of performance, and policies and procedures

Education

High School Diploma -

Roy Miller High School
Corpus Christi, TX
01.1989

Skills

  • Detail-oriented data processing
  • Experienced with Microsoft Office tools
  • Adaptable problem solver

Languages

Spanish
Native or Bilingual

Timeline

Insurance Coverage Specialist

Kadence Health Care
08.2021 - Current

Branch Coordinator

Apria Healthcare Group Inc
04.2014 - 08.2021

Intake Coordinator

River City Pharmacy
11.2006 - 03.2014

High School Diploma -

Roy Miller High School

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