Marie Bertran
Tillsonburg,ON
Summary
Dynamic professional with a proven track record in leadership and customer service, notably at Channel Control Merchants. Excelled in workflow optimization and team training, significantly enhancing productivity. Adept at multitasking and mentoring with a positive attitude. Achieved a notable reduction in employee turnover by promoting a positive work environment.
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and proactive approach, leveraging effective communication and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Team Member/Employee Trainer
Toyotetsu
04.2021 - 06.2024
- Worked in welding cells with robots and computers.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new employees on all aspects of running a welding cell. Used different types of communication techniques, such as body language, hand gestures and facial expressions due to language barriers.
- Trained new team members by relaying information on company procedures and safety requirements.
Head Supervisor
Channel Control Merchants
09.2013 - 05.2021
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
- Supervise production work for 70-90 employees by establishing and adjusting work procedures and manpower placement to meet company's production objectives.
- Accurately maintain necessary logs, data, reports and records
- Coach, train and provide feedback to improve team member performance and coordinate discussions to resolve production concerns or performance issues in a timely manner
- Utilizing Ontario Health and Safety Act (OHSA) and Employment Standards Act knowledge to maintain safe and respectful flow of all business activities.
Receptionist
Brant Family Counseling Centre
06.2012 - 08.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed clients to appropriate rooms for one on one and group counseling
- Informed counselors of appointment arrivals
Scheduler/Customer Service Representative
Energuy
05.2010 - 08.2012
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Researched and referred clients to appropriate government resources.
General Laborer/CNC Saw Operator
Atlas Hydraulics
08.2006 - 03.2010
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Set-up and operated CNC machines
- Performed general housekeeping and cleaning tasks.
- Operated and performed maintenance on CNC machines
Education
Certificate - Personal Support Worker
St. Louis Adult Education
Waterloo, ON03-2025
Graduate Certificate - Office Administration & Accounting
Office Administration & Simply Accounting
Mohawk College, Brantford, ON04-2010
High School Diploma -
St. Charles Education Centre
Hamilton, ON06-1989
Skills
- Customer service
- Positive attitude
- Cleaning
- Leadership qualities
- Training and mentoring
- Equipment maintenance
Languages
Italian
Native or Bilingual
French
Limited Working
Timeline
Team Member/Employee Trainer
Toyotetsu
04.2021 - 06.2024
Head Supervisor
Channel Control Merchants
09.2013 - 05.2021
Receptionist
Brant Family Counseling Centre
06.2012 - 08.2013
Scheduler/Customer Service Representative
Energuy
05.2010 - 08.2012
General Laborer/CNC Saw Operator
Atlas Hydraulics
08.2006 - 03.2010
Certificate - Personal Support Worker
St. Louis Adult Education
Graduate Certificate - Office Administration & Accounting
Office Administration & Simply Accounting
High School Diploma -
St. Charles Education Centre
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