Marie Kennedy
Toronto,Canada
Summary
Dynamic professional with extensive experience in managing projects and leading teams to exceed service targets. Proven ability to enhance customer satisfaction through strategic communication and meticulous service request management.
Overview
13
13
years of professional experience
Work History
Sals Specialist
OPUS Homes
Vaughan, Ontario
03.2025 - 01.2026
- Organized open houses, ensuring properties were presented attractively.
- Facilitated negotiations between buyers and sellers to reach agreements.
- Followed up with customers post-sale to ensure satisfaction with their purchase decision.
- Tracked competitor activities, products, services, and prices.
Customer Care Representative
Tridel
Toronto, Canada
08.2023 - 03.2025
- Review and record all service requests to ensure accurate information is available for trades, site staff, management and Homeowners alike
- Follow all service targets as set by management to ensure timely completion of service requests
- Maintaining Tarion information on the Builder portal
- Coordinate the Pre-Delivery Inspection schedule
- Provided exceptional customer support for residential condominium inquiries.
- Resolved customer complaints through effective communication and problem-solving techniques.
Project Implementation Coordinator • Front Office Administrator • Accounts Payable • Collection Officer
SaleFish Inc, The Plus Group
Concord, Canada
01.2016 - 01.2023
- Led projects from inception to completion, strengthening leadership capabilities and team coordination.
- Managed over 30 clients, engaging in over 60 emails/calls per day
- Learned and applied new skills to daily tasks, enhancing workflow and service delivery.
- Carried out day-to-day duties accurately and efficiently.
- Fostered a positive work environment by demonstrating respect and willingness to assist colleagues and clients.
- Adapted schedule to cover night, weekend, and holiday shifts at the company.
- Maintained energy and enthusiasm in a fast-paced environment.
Accounts Receivable • Dispatch Administrator
HMM Distributors
Vaughan, Canada
01.2014 - 01.2016
- Thrived under tight deadlines in fast-paced atmosphere, ensuring timely completion of tasks.
- Cultivated courteous and effective working relationships, enhancing team collaboration.
- Delivered friendly and efficient customer service, resolving challenging situations effectively.
- Maintained an excellent attendance record, consistently arriving at work on time.
Collections Specialist • Officer Administrator
Magical Pest Control
Vaughan, Canada
01.2013 - 01.2014
- Increased payments of debtors by 15%
- Maintained strong relationships with internal departments, vendors, customers, and contractors to collaboratively address issues and seize opportunities.
- Provided friendly and efficient customer service, effectively resolving challenging situations.
- Resolved problems, improved operations, and provided exceptional service.
- Demonstrated strong organizational skills and attention to detail, contributing to overall operational success.
- Served customers and followed outlined steps of service.
- Transferred to HMM – owner purchased new company), Communication
Education
Bachelor of Arts -
York University
Toronto, ON01-2012
High School Diploma -
Madonna Catholic Secondary School
Toronto, ON01-2007
Skills
- Sales strategy development
- Customer relationship management
- Sales report analysis
- Negotiation techniques
- Customer follow-up
- Customer relationship management
- Request management
- Property staging
Hobbies and Interests
Being creative and adventurous. I love the idea of being able to create our thoughts and dreams. I enjoy bringing life to music, poetry, art, and so much more.
Timeline
Sals Specialist
OPUS Homes
03.2025 - 01.2026
Customer Care Representative
Tridel
08.2023 - 03.2025
Project Implementation Coordinator • Front Office Administrator • Accounts Payable • Collection Officer
SaleFish Inc, The Plus Group
01.2016 - 01.2023
Accounts Receivable • Dispatch Administrator
HMM Distributors
01.2014 - 01.2016
Collections Specialist • Officer Administrator
Magical Pest Control
01.2013 - 01.2014
Bachelor of Arts -
York University
High School Diploma -
Madonna Catholic Secondary School