Summary
Overview
Work History
Education
Skills
Awards And Commitments
Languages
Timeline
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MARIE-JOSÉE BOILARD

Villeray,Canada

Summary

First, after 20 years in sales/SAC management position, I consider myself a transformational leader who acts as a catalyst for personal development. I encourage employees to go beyond their own interests for the benefit of the team and to achieve higher levels of performance. Equipped with three essential skills:

1. Inspiring leadership: I have been able to guide and motivate teams and myself to achieve ambitious goals.

2. Born mobilizer: My ability to mobilize human and material resources has been a major asset in my missions. I am the collaborative and unifying type.

3. Ability to establish strategic alliances: With an entrepreneurial approach, I have been able to develop important business partnerships throughout my career.

Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.

Overview

21
21
years of professional experience

Work History

Senior Director Customer Experience Service

Belocum
01.2022 - 01.2025
  • Responsible for offering professional assistance services for 20,000 members in Canada
  • Strengthening customer relationships and ensuring quality customer service
  • Implemented metrics on: Numbers of users: increase by 22% users accessing the APP 2023/2024
  • Numbers of logins: increase by 20% the logging to the APP 2023/2024
  • Numbers of transactions: by 26% in orders / WEB/ APP 2023/2024
  • Identifying new market opportunities and optimize the customers service processes(optimisation)
  • Recruiting staff/Annual review for each employee, collaboration with HR on an annual bonus plan
  • Define and implement strategies to improve the customer experience and customer SAT
  • Develop and implement training plans and programs for customer service staff
  • Manage supplier relationships and develop government partnerships
  • Analyse and optimize each position in order to processes and improve efficiency and quality of services
  • Implementation of SAC BeExcellence business processes

General Manager

Gynesys Medical Clinic
01.2018 - 07.2022
  • Responsible for the general management of the 3 fertility medical centers (Montreal, Toronto and Syracuse USA)
  • Development of a strategic sales/marketing plan in line with the future development of the clinic
  • Identifying new market opportunities and optimizing sales processes to improve overall performance (new market in Ontario/New Life 10 clinics)
  • Revealing the Board of Directors based in Montreal
  • Excellent communication and interpersonal skills, ability to convey complex information to non-sales stakeholders
  • Management (including recruitment) of the team of health professionals working within the clinic (gynaecologists, general practitioners, nurses, technologists, as well as administrative staff)
  • Management (including implementation of service agreements) of the clinic’s external suppliers (laboratory services, transportation agreements, accounting/taxation)
  • Increased revenue by adding key services, such as laboratory tests
  • Managed an annual budget of over $12M
  • Increase sales revenues by 28% 2018/2019

National Vice President - Sales and Operations

FMAV
01.2015 - 01.2017
  • Responsible for managing (including recruiting) the sales and operations team of a company specializing in audiovisual services with offices in Montreal, Ottawa, and Halifax (205 employees in total); directly supervised 3 general managers in each branch
  • Implement a GM in each branch (3) and increases new business that resulted in increase the revenue from 35M-52M in sales (2016-2017)
  • Excellent communication and interpersonal skills, ability to convey complex information to the stakeholders
  • Identifying new market opportunities and optimizing sales processes to improve overall performance (implementation CRM)
  • Development new partnership: Major clients PCM 2016 and Halifax convention centers 2017

Director - Sales and Operations

Palais des Congrès de Montréal
01.2012 - 01.2015
  • Managed the commercial management of the Palais des Congrès with respect to all event activities (including determining the best long-term business solutions for the company)
  • Managed the digital transformation project of the Palais des Congrès, by deploying the digital event strategy through the integration of new technologies such as digital signage, the launch of a mobile application and the installation of a video wall within the Palais des Congrès premises (total expenditure of around $5.5 million)
  • Direct supervision of 3 directors responsible for more than 30 unionized employees
  • Complete integration of a new ERP and CRM within the Palais des Congrès de Montreal
  • Present the latest technological trends for events to various bodies (analysis of trends around the world (via participation in several international trade shows)
  • Manage an annual budget of over $25M

Senior Director – SME and Hospitality Business Services

Videotron
01.2010 - 01.2012
  • Accountable for overseeing the establishment of a new sales department
  • (CAPEX∕OPEX budget equivalent to $55 million)
  • 3 years Strategic plan according to the vision and mission of Quebecor
  • Specialist in convergence business
  • Direct supervision of 3 sales managers responsible for a total of 37 employees
  • Responsible for creating the sales and distribution network for Videotron (total of 134 stores and implementation of a distribution network for small businesses)

National Vice President – Sales

CBCI Telecom
01.2004 - 01.2010
  • Company Overview: certified partner for Bell Canada
  • Management of the sales team of a company specializing in telecommunications products (wireless and wireline solutions, data & videoconferencing); 8 offices across Canada (from Halifax to Vancouver); supervision of 13 account managers, 2 regional managers
  • Creation in 2006 of a new sales division to support Bell Canada’s wireline clientele; creation of 2 teams located in Montreal and Toronto)
  • Increased revenues by 25% in the first year on the job; implemented several new strategies to improve sales
  • Increased total sales from $15.3 million to $25 million between 2004 and 2010
  • Certified partner for Bell Canada

Education

College diploma - marketing and sales

Business administration training -

HEC

Game DAY International sales training -

Skills

  • Customer experience
  • Metrics analysis
  • Process optimization
  • Supplier management
  • Employee training
  • Sales strategy
  • Budget management
  • Team leadership
  • Customer relationship management
  • Culture transformation
  • Team management
  • Key performance indicators

Awards And Commitments

  • CBCI: President’s Club
  • CBCI: Bell Canada: Agent of the Year Award 2009
  • IRESS Highest Margin on Sales Award 2010
  • CBCI: Recipient for three (3) consecutive years of the Bell Canada Platinum Partner title 2007 to 2010
  • Personal and professional commitment: Accueil Bonneau volunteers
  • Companion for seniors for over 20 years
  • President MPI Québec 2013-2016

Languages

French
Native or Bilingual

Timeline

Senior Director Customer Experience Service

Belocum
01.2022 - 01.2025

General Manager

Gynesys Medical Clinic
01.2018 - 07.2022

National Vice President - Sales and Operations

FMAV
01.2015 - 01.2017

Director - Sales and Operations

Palais des Congrès de Montréal
01.2012 - 01.2015

Senior Director – SME and Hospitality Business Services

Videotron
01.2010 - 01.2012

National Vice President – Sales

CBCI Telecom
01.2004 - 01.2010

Business administration training -

HEC

Game DAY International sales training -

College diploma - marketing and sales

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MARIE-JOSÉE BOILARD