Marie-Joëlle Myre
Hawkesbury
Summary
Technical supervisor with expertise in leading high-performing teams and improving client service through effective communication and conflict resolution. Demonstrated success in technical training and performance management, driving team achievements aligned with organizational objectives. Proficient in negotiating settlements and cultivating a client-centric culture.
Overview
14
14
years of professional experience
Work History
Technical Supervisor, Claims – Appraisal
The Co-operators General Insurance
Ottawa
05.2023 - Current
- Lead, coach, and mentor a high-performing team of 8 to 11 appraisers
- Key member in creating the Technical Supervisor learning path for appraisal unit
- Supported direct team and Total Loss Unit with complex claims and escalations, enhancing client service while adhering to policies.
- Collaborated in meetings to set yearly goals, ensuring team success while aligning with business needs.
- Facilitated bi-weekly 1:1 meetings with team members to discuss their goals, clarify business expectations, and provide coaching.
- Work with individual team members to build skill set and achieve career goals
- Updated total loss unit on changes, celebrations, and technical processes through emails and meetings.
- Involved in the organizing of company town halls as well as occasionally moderating
Total Loss Appraiser
The Co-operators General Insurance
Ottawa
01.2018 - 05.2023
- Negotiate total loss settlements directly with clients, third parties and leasing companies in good faith
- Prepare settlements using current market value research using available search engines such as Auto Trader, Kijiji, VMR, Canadian Black Book and Mitchell. For vehicles carrying a 43 endorsement, establish settlement value in accordance with the applicable provincial endorsement.
- Contact clients in a timely manner as per total loss guidelines
- Automatic approval for settlement up to $100,000
- Processed total loss files within the special handling unit.
- Addressed client escalations promptly to resolve concerns and improve satisfaction.
- Enhanced client service culture by integrating client engagement philosophies into daily operations and fostering client-centric decision making.
- Assist with team meetings by collecting questions from teammates and presenting to Supervisor
Billing Clerk/Receptionist Back-Up
Emond Harnden LLP
Ottawa
01.2016 - 10.2017
- Generate, format, proof and distribute invoices to client upon lawyer approval
- Prepared and reviewed expense reports for lawyers to ensure accuracy and compliance.
- Reconciled Visa card transactions and petty cash to maintain accurate financial records.
- Data entry of Visa purchases, petty cash and disbursements
- Produced quick cheques upon request.
- Provided a friendly greeting to clients upon arrival.
- Generated and distributed draft documents to lawyers for timely review and approval.
Personal Lines Claims Representative
The Co-operators General Insurance
Ottawa
10.2016 - 01.2017
- Investigate, negotiate and settle of Personal Lines claims
- Interpreted coverages and reserves to ensure accurate claims processing
- Assess liability and resolve disputes promptly
- Authorize claims payments and reserves up to $30,000
- Regularly communicate with clients, appraisers and vendors during the claims handling process
- Prompt response time to internal and external client correspondence
- Established and maintained organized files for efficient auto claims management
- Contribute to the accomplishment of the team's overall objectives
- Met targets established for individual and team performance
- Develop strong relationships with all team members in the department to ensure ongoing cross-functional support
- Enhanced organization's trust and reputation through accurate and complete information reporting
- Assist with claims shadowing for new hires
Administrative Assistant/Receptionist
T.E.S Contract Services Inc.
Ottawa
10.2011 - 01.2016
- Performed administrative duties including data entry and ordering office supplies to maintain efficient office operations.
- Coordinated team meetings, ensuring all participants received information and materials in advance for optimal preparation.
- Created and modified reports, memos, and letters using MS Word, MS Excel, Outlook, and other software to ensure effective communication.
- Initiate criminal background checks, education and employment verifications.
- Create/update contracts and extension letters.
- Assembled bid packages for TBIPS opportunities.
- Designated Controlled Goods Official.
- Alternate Company Security Officer.
- Administrative Support for a team of 7
Education
Graduate - Human Services
New-Brunswick Community College
Fredericton06.2009
Graduate -
Ecole Mathieu-Martin
06.2006
Skills
- Team leadership and coordination
- Technical training and mentoring
- Performance management and improvements
- Conflict resolution strategies
- Effective communication skills
- Time management techniques
References
Request upon needed
Community Service
- OCAPDD, Ottawa, ON, Holiday Gift Wrapping, Wrapping presents at St-Laurent Mall during the holiday season
- OCAPDD, Ottawa, ON, Garlic picking, Volunteered to help with the wild garlic picking
- Keshet Kennels, Ottawa, ON, Dog grooming/walking, Helped with the bathing and walking of dogs on the property; Set up kennels for overnight animals
Languages
- French, Fully bilingual
- English, Fully bilingual
Timeline
Technical Supervisor, Claims – Appraisal
The Co-operators General Insurance
05.2023 - Current
Total Loss Appraiser
The Co-operators General Insurance
01.2018 - 05.2023
Personal Lines Claims Representative
The Co-operators General Insurance
10.2016 - 01.2017
Billing Clerk/Receptionist Back-Up
Emond Harnden LLP
01.2016 - 10.2017
Administrative Assistant/Receptionist
T.E.S Contract Services Inc.
10.2011 - 01.2016
Graduate - Human Services
New-Brunswick Community College
Graduate -
Ecole Mathieu-Martin