Marie-France Fortin
Calgary,Alberta
Summary
Strategic leader, successful in building and motivating dynamic teams to achieve results. Cultivates a company culture in which employees feel comfortable voicing questions and concerns as well as contributing new ideas that drive company growth.
Overview
24
24
years of professional experience
Work History
Director of Store Development
Starbucks Coffee Canada
03.2022 - Current
- Oversee comprehensive real estate initiatives across Starbucks Canadian portfolio
- Lead new store development and existing store portfolio management in Canada
- Ensures a well-defined strategic plan for new store openings and portfolio management was implemented in each market while supporting the markets with counsel, advice, expertise, insights, and governance
- Inspired cross-functional collaboration
- Demonstrated high learning agility and problem-solving skills
- Set up goals for the team while developing organizational capability and modelling how we work together towards a common goal
- Advises markets on strategic expansion plans and development pipelines, provides input into Canada’s forecasting and strategic plans, and ensures that markets adhere to plans
- Collaborates with other regional management teams to conduct portfolio management reviews across geographies, including consideration of renovations, expansions, relocations, renewals, and closings
- Utilizes and advocates for the use of data-driven decision-making processes
- Contributes to developing long-term strategies and plans for the business unit/department
- Effectively liaises with relevant functions to ensure efficient deployment of resources to support market growth plans.
Regional Director
Starbucks Coffee Canada
07.2016 - 03.2022
- Builds relationships, understands customer needs and the competitive landscape, while driving long-term market growth through plans to enhance brand presence
- Develops multi-dimensional leaders through targeted coaching conversations informed by observed performance across each leader’s portfolio
- Understands market-specific barriers to growth, mobilizes resources to solve problems/drive market priorities and ensures leaders are focused on effectively achieving top priorities
- Trained 3 new regional directors
- Mentored a new regional director in Montreal
- In the first year of Regional Director, transformed an underperforming Area to achieve annual operating plan, while leading eight new district managers
- Developed successful district manager trainers, while focusing on developing top talent successors
- Opened stores across Alberta, Saskatchewan, Manitoba, and Okanagan
- Selected to join the elite TEC leadership group for Canada
- Best Moment Catalyst working closely with Michael Conway, Starbucks Canada President
- Recipient of Bell-Ringer award
- Part of Business Transformation team as and ELT consultant.
District Manager
Starbucks Coffee Canada
02.2013 - 07.2016
- Responsible for building the capabilities of 13 store managers to coach, develop and manage their businesses
- Developed a strategic and operational plan for the team by managing execution and measuring results
- Conducted ongoing performance and development conversations to enhance team capacity
- Contributed to fellow district manager success and recognition by working shoulder to shoulder to coach and build capabilities
- District manager coach for two internal partner development assignments and one external
- Selected to participate in the Starbucks Origin Experience, Costa Rica in FY16
- Recipient of Rookie of the Year Award in FY14 and 2 Spirit of Starbucks Awards in FY14 for contributions in supporting Opportunity Youth programs and for providing support to partners and customers during the 2014 Calgary floods.
Operations Divisional Manager
Good Life Fitness
07.2011 - 01.2013
- Lead for company culture, associate hiring and retention
- Responsible for financial management of division to include achieving revenue and sales goals while controlling expenses for the company bottom-line
- Lead monthly sales launches and hosted sales meetings to drive engagement
- Conducted regular on-site coaching evaluations for 12 clubs
- Trained, coached, developed and delivered ongoing performance management reviews with other General Managers.
General & Cluster Manager
Good Life Fitness
11.2009 - 07.2011
- Responsible for all aspects of business operations including customer service, recruiting and staffing, administration and finance
- Interviewed, hired, trained and dismissed personnel
- Prepared and conducted quarterly performance and merit evaluations
- Escalation points of contact for team to resolve critical customer service inquiries
- Built, motivated and sustained a team of +20 employees through strategic planning
- Created a positive team spirited atmosphere through implementation of employee sales initiatives
- Responsible for the development and successes of other General Managers and their respective clubs.
Fitness Trainer
Good Life Fitness
05.2007 - 11.2009
- Ensured all members were greeted and welcomed in the club with a smile, providing them with a world class experience
- Achieved monthly sales goals
- Liaised customer conflicts in a respectful and professional manner.
Social Worker
Hotel Dieu de Quebec Hospital
05.2000 - 12.2002
- Responsible for social change and empowerment of clients to enhance well-being
- Provide mental health counseling to clients
- Assessing and evaluating client needs
- Developed strategic treatment plans for clients through creating empowering and cooperative relationships
- Advised clients to alternate areas of care based on client needs.
Education
Bachelor of Science - Social
Laval University
Quebec City, QC05.2000
Skills
- Data Management
- Dependable and Responsible
- Multitasking Abilities
- Problem-Solving
- Analytical and Critical Thinking
- Supervision and Leadership
- Cultural Awareness
- Organization and Time Management
- Active Listening
- Fluent in French
Languages
Bilingual – English & French
Full Professional
Timeline
Director of Store Development
Starbucks Coffee Canada
03.2022 - Current
Regional Director
Starbucks Coffee Canada
07.2016 - 03.2022
District Manager
Starbucks Coffee Canada
02.2013 - 07.2016
Operations Divisional Manager
Good Life Fitness
07.2011 - 01.2013
General & Cluster Manager
Good Life Fitness
11.2009 - 07.2011
Fitness Trainer
Good Life Fitness
05.2007 - 11.2009
Social Worker
Hotel Dieu de Quebec Hospital
05.2000 - 12.2002
Bachelor of Science - Social
Laval University
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