Marie Fitzpatrick
Ajax
Summary
Highly organized and detail-oriented Medical Office Assistant with strong administrative and customer service skills. Committed to delivering excellent patient care and supporting healthcare professionals in a fast-paced medical setting.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Production Technician
Lear Corporation
01.2015 - 01.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Trained and supervised production personnel to properly use production equipment and apply best practices.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
- Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
- Implemented continuous improvement initiatives to optimize production workflows, eliminate waste, and enhance overall performance.
- Improved product quality by implementing rigorous quality control checks at various production stages.
Customer Service Representative
Latham Pool Products
02.2009 - 12.2015
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Answer customer calls/emails regarding products, pricing, quotes and order inquires.
- Efficient in using Microsoft Outlook, Word program, Iseries program and web based ordering systems.
Cashier Supervisor
Giant Tiger
01.2003 - 03.2005
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Education
Diploma - Medical Office Assistant
Trillium College
Oshawa, ON07-2025
Skills
- Data entry
- OSHA compliance
- Multitasking and organization
- Excellent Communication skills
- Understanding of Medical terminology
- Phone and email etiquette
- Efficient in medical office procedures
- Electronic Medical Records
- Payment processing
- Professional telephone demeanor
- Able to collaborate with team members or work independantly
Certification
- Standard First Aid & CPR Certificate
- WHIMS Certificate
- Chain of Transmission and Risk Certificate
- Occupational Health and Safety Certificate
- Work Health and Safety Certificate
- Working together: The Ontario Human Rights - Code and the Accessibility for Ontarians with Disabilities Act Certificate
Timeline
Production Technician
Lear Corporation
01.2015 - 01.2024
Customer Service Representative
Latham Pool Products
02.2009 - 12.2015
Cashier Supervisor
Giant Tiger
01.2003 - 03.2005
- Standard First Aid & CPR Certificate
- WHIMS Certificate
- Chain of Transmission and Risk Certificate
- Occupational Health and Safety Certificate
- Work Health and Safety Certificate
- Working together: The Ontario Human Rights - Code and the Accessibility for Ontarians with Disabilities Act Certificate
Diploma - Medical Office Assistant
Trillium College
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