Marie Enanga Sass
London,ON
Summary
Bilingual Service-Oriented Customer Service Personnel with passion for providing excellent customer services. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Highly effective in both French and English and can communicate and do business in both languages with ease.
Overview
19
19
years of professional experience
Work History
Call Center Sales Representative
Orange Cameroon, Buea - Cameroon
01.2020 - Current
- Increased customer satisfaction by efficiently handling over 30 inbound and outbound sales calls per day.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Educated customers on product and service benefits, explaining features and answering questions.
- Generated over 30 leads a day and established relationships with potential customers through outbound telephone calls.
- Collaborated with marketing teams to develop and execute promotional strategies.
Sales Agent
Telca Electronics
01.2017 - 12.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Increased sales and customer satisfaction through personalized servicing.
- Spoke to over 50 customers daily in native language to increase loyalty and establish relationships.
- Explained features and advantages of various electronic products to promote sales.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Classroom Teacher
Government Primary School Bolifamba, Buea - Cameroon
01.2006 - 12.2016
- Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
- Participated in ongoing professional development opportunities, staying current on best practices in education and refining instructional techniques accordingly.
- Established clear expectations for behavior and classroom management, creating a respectful and productive learning atmosphere.
- Assessed over 30 students' progress weekly, using various assessment tools, adjusting instruction as needed to address identified areas of need.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Planned lessons, activities and trips to cover all required course material.
Education
Master of Science - Curriculum Studies And Teaching
University of Buea
Buea, Cameroon04.2021
Bachelor of Science - Curriculum Studies And Teaching - English
University of Buea
Buea, Cameroon06.2016
Associate of Arts - Teacher Education
Government Teachers Training College Buea
Buea, Cameroon06.2001
High School Diploma -
Government High School Tiko
Tiko - Cameroon06.1999
High School Diploma -
Government High School Tiko
Tiko - Cameroon06.2009
Skills
- Computer Savvy
- Writing
- Call Center Customer Service
- Goal-oriented mindset
- Stress Tolerance
- Sales proficiency
- Call Management
- Outbound and inbound calls
- Marketing Strategies
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
Personal Information
- Title: Teacher/Education Specialist
- Nationality: Cameroonian
Languages
English
Full Professional
French
Full Professional
Music, Nature and Reading
Love Music and walking out in the nature such as in the woods and or along the river bank. I am also passionate reader and always ensure I read a couple of books every month.
Timeline
Call Center Sales Representative
Orange Cameroon, Buea - Cameroon
01.2020 - Current
Sales Agent
Telca Electronics
01.2017 - 12.2019
Classroom Teacher
Government Primary School Bolifamba, Buea - Cameroon
01.2006 - 12.2016
Master of Science - Curriculum Studies And Teaching
University of Buea
Bachelor of Science - Curriculum Studies And Teaching - English
University of Buea
Associate of Arts - Teacher Education
Government Teachers Training College Buea
High School Diploma -
Government High School Tiko
High School Diploma -
Government High School Tiko
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