Summary
Overview
Work History
Skills
Timeline
Certification
Bartender

Marie Dunn-Green

Calgary,AB

Summary

Customer-oriented bartender with proven relationship-building and time management abilities in fast-paced restaurant environments. Versed in maintaining liquor stock, keeping bar clean and successful at handling groups of all sizes with accuracy and impeccable customer service. Strives to meet every patrons need, drive satisfaction and promote long-term loyalty.

Overview

11
11
years of professional experience
1
1
Certificate

Work History

Bartender

Hayden Block
Calgary, AB
06.2022 - Current
  • Completed daily prep-inventory and restocked syrups, garnishes, kegs, liquor and other supplies needed for optimum service
  • Connected with each customer by listening to concerns and answering questions.
  • Operated cash register and Point of Sale (POS) system for transactions and balanced our in house float daily
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Reorganized bar stations to streamline service flow.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.

Server

Freehouse
Calgary, AB
07.2021 - 10.2022
  • Staying up to do date on menu changes and rotating tap menu to maintain quality service.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Creating memorable dining experiences resulting in increased customer retention and loyalty.

Server - Bartender - Trainer

The Canadian Brewhouse
Calgary, AB
04.2014 - 09.2019
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Recorded orders and partnered with team members to efficiently serve food and beverages.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Raised awareness and attracted donors through marketing campaigns.

Skills

  • Service-oriented mindset
  • Recipe and menu memorization to ensure speed and accuracy while preparing multiple cocktails during peak periods
  • Served thousands of customers, including many satisfied regulars
  • High competency with staff training and development with having trained 50 to 100 servers
  • Can successfully serve up to a party of up to 30 people as a single server

Timeline

Bartender

Hayden Block
06.2022 - Current

Server

Freehouse
07.2021 - 10.2022

Server - Bartender - Trainer

The Canadian Brewhouse
04.2014 - 09.2019

Certification

Proserve Certification

Reelfacts VLT Training

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Marie Dunn-Green