MARIE DANIELLE MOISE
Rockland,Canada
Summary
Highly experienced personal support worker with 15 years of extensive comprehension in providing client services following established service plans. Demonstrated skills as a commercial secretary for 2 years and proven expertise as a school bus driver for over 5 years. Also, 2 years of experience as a Professional Instructor in Driver Education (School Bus). Fluent in both English and French, possessing professional communication skills. Proficient in Microsoft Office (Word, Excel), a precise Office Administrator with 3 years of experience. Training in [Area of expertise] protocols has allowed for decreased office spending while increasing functionality. Outgoing PSW successfully overseeing multiple tasks and managing employees. Committed to providing outstanding customer service and assistance, a hardworking professional. Excellent office management and administrative support skills, a dependable Coordinator with strong communication and interpersonal abilities. Demonstrated ability to manage competing priorities and meet deadlines, along with strong analytical and critical thinking skills that make for a creative problem solver.
Overview
7
7
years of professional experience
1
1
Certification
Work History
PSW
PHSS Medical & Complex Care
09.2020 - Current
- Manage a clean and well-organized environment to promote client happiness and safety
- Scheduled phone calls and meetings
- Order Supplies for office stock
- Processing timesheets
- Scheduled and ran professional interviews
- Manage the hiring process including interview questions and references
- Maintain a filing system
- Keep in lease with senior and executive management
- Manage meetings and set up preparation for agenda
- Coordinate document review and approvals
- Greeting clients and directing visitors
- Run compliance
- Assist with on-call needs on a day day to day basis
- Scanning documents and placing them into proper folders
- Preform quality control and assist when required
- Distribute and organize incoming and outgoing mail
- Communicate with various employers to ensure the check-off close and policy provisions and respected and investigate discrepancies and procedural problems
- Prepare and proofread documents
- Capturing all records and separating them for each proper folder for authentication
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Documented patient progress accurately and thoroughly in accordance with regulatory requirements, ensuring continuity of care between shifts or when transitioning between providers.
- Maintained a safe environment for patients by following proper infection control procedures during personal care tasks.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced risk of falls by consistently conducting safety checks in the home environment and implementing preventive measures.
- Enhanced patient comfort by assisting with daily living activities such as bathing, dressing, and grooming.
- Assisted with meal preparation according to dietary restrictions, promoting healthy eating habits among patients.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained clients'' dignity by providing discreet assistance with personal hygiene tasks, such as toileting and incontinence care.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Collaborated with healthcare professionals to ensure seamless delivery of services for optimal patient outcomes.
- Assisted clients in maintaining their physical fitness through encouragement, gentle exercise guidance, and support during ambulation or transfer activities.
- Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
- Facilitated mobility assistance for patients with limited physical capabilities, utilizing proper body mechanics to prevent injuries for both parties involved.
- Ensured medication adherence for patients by administering prescribed medications on time and monitoring their effects.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to interdisciplinary team meetings by sharing insights into clients'' psychosocial needs and suggesting appropriate support strategies.
- Promoted independence among patients by developing individualized care plans that focused on their unique needs and abilities.
- Monitored vital signs regularly to detect early warning signs of health issues, promptly reporting any changes to supervising medical staff.
- Educated family members about disease processes, treatment options, self-care strategies, and available resources to promote informed decision-making regarding their loved one''s health management plan.
- Provided respite care for family members, allowing them necessary breaks from caregiving responsibilities while ensuring continuous support for their loved ones.
- Participated in ongoing professional development to stay current on best practices in the field of personal support work, ensuring the highest quality of care for all clients.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted patients with self-administered medications.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Recorded status and duties completed in logbooks for management.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Transported clients to and from medical appointments with safety and efficiency.
- Scheduled daily and weekly care hours for client caseload.
- Maintained entire family's schedule and organized events.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Liaised with key accounts to deliver targeted administrative household support.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
Volunteer
Boutique Espoir École Pour Adultes Le Carrefour
09.2019 - Current
- Kept Facilities organized, clean and well-maintained to best meet program needs
- Welcome customers and answer questions to provide services and resources
- Educated residents and families about available services and resources
- Monitored special group events and off-site trips
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Maintained clean, neat, and operational facilities to serve program needs.
- Improved public safety, participating in community watch programs.
- Provided emotional support and companionship to elderly in community homes.
- Improved literacy rates with weekly volunteer tutoring sessions.
PSW (Personal Support Worker)
OPTI NURSING -AGENCY
10.2017 - Current
- Taking and Recording Vital Sign
- Patient Transfer (Bed /wheelchair/ ambulatory)
- Activities of Daily Living (ADL)
- Foley Catheter Care, Colostomy Care
- Rectal Care
- Managed challenging behaviors displayed by dementia or Alzheimer''s patients using appropriate interventions and communication techniques.
- Built strong relationships with clients to deliver emotional support and companionship.
- Supported patients'' emotional well-being through active listening and empathetic communication while respecting privacy and confidentiality.
- Built trust-based relationships with clients through consistent reliability and punctuality in attending scheduled appointments.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Maintained entire family's schedule and organized events.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Recorded status and duties completed in logbooks for management.
- Completed regular check-ins and progress report for each client.
- Identified needs and coordinated plans for travel and out-of-town functions.
Bus Driver
CAMPEAU BUS LINE
10.2017 - 01.2023
- Professional Instructor in Driver
- Drive disabled students to school and field trips
- Maintain a safe, and secure for the students
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Transported passengers safely along prescribed routes according to tight schedules.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Education
Certificate - The child at the heart of our actions
The Participation
Ottawa, On03.2021
CPI -
Nonviolent Crisis Intervention
Ottawa, ON02.2023
Certificate - Behavioral Analysis
Applied Behavioral Analysis
Ottawa, ON06.2021
Certificate -
CPR, First Aid, AED
Ottawa, On12.2021
Certificate for Licenced PSW - Personal Support Worker
Centre De Formation & Agency Nestor
Montreal, Qc12.2019
Certificate -
Loi 90 Administration The Medications
Montreal, Qc12.2019
Certificate -
Professional Instructor In Driver Educational
Toronto, On07.2018
Certified Nursing Assistant - Nurses Aide Program
Education Training of Wethersfield
New London, Ct07.2010
High School Diploma -
Spring Valley High
New York 06.2000
Some College (No Degree) - Secretary
La Roche
Port_Au- PrinceSkills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Languages
French
Native or Bilingual
Certification
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
Interests
It is to educate myself and have my own business
Timeline
PSW
PHSS Medical & Complex Care
09.2020 - Current
Volunteer
Boutique Espoir École Pour Adultes Le Carrefour
09.2019 - Current
PSW (Personal Support Worker)
OPTI NURSING -AGENCY
10.2017 - Current
Bus Driver
CAMPEAU BUS LINE
10.2017 - 01.2023
Certificate -
CPR, First Aid, AED
Certificate -
Loi 90 Administration The Medications
Certificate -
Professional Instructor In Driver Educational
- Personal Care Aide Certification (PCA) - Various State Agencies or Community Colleges.
Certificate - The child at the heart of our actions
The Participation
CPI -
Nonviolent Crisis Intervention
Certificate - Behavioral Analysis
Applied Behavioral Analysis
Certificate for Licenced PSW - Personal Support Worker
Centre De Formation & Agency Nestor
Certified Nursing Assistant - Nurses Aide Program
Education Training of Wethersfield
High School Diploma -
Spring Valley High
Some College (No Degree) - Secretary
La Roche
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