Summary
Overview
Work History
Education
Skills
Timeline
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Marie Claudette Debarros

Toluca Lake

Summary

Dynamic and results-driven executive with a proven track record in office management and customer service leadership, offering extensive experience and organizational expertise. Recognized for exceptional managerial and communication skills, fostering a collaborative team environment while driving operational excellence. A proactive self-starter adept at thriving in fast-paced settings, committed to continuous professional growth in business management and development. Eager to leverage expertise in a rewarding role that presents both challenges and opportunities for advancement.

Overview

14
14
years of professional experience

Work History

Customer Service Manager

Pacific Builders of California
01.2023 - 01.2025
  • Managed 10 Sales Reps
  • Answer large amounts of incoming calls and emails
  • Assign, confirm and dispatched appointments to 10 Sales Reps through Market Sharp (CRM)
  • Maintain weekly schedules for Sales Reps
  • Handle customer complaints via phone and email, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
  • Manage calendars, files, meetings, and travel
  • Generate customer contracts and send out contracts to be signed through Docusign
  • Office support: supplies, systems, and procedures
  • Maintain Market sharp CRM system and generate reports
  • Wire Confirmations
  • Answer questions about warranties or terms of sale
  • Register homeowners warranty’s through Owens Corning and Polyglass


Showroom Manager/Sales

Machu Picchu Jewelry
01.2017 - 01.2022
  • Supervise all daily operations
  • Supervise accounts to provide optimal customer service
  • Foster relationships and manage key buyers for Boutiques, and off-price accounts including T.J. Maxx, Marshalls, Ross
  • Manage and organize all incoming and outgoing samples
  • Identify key items and best sellers
  • Recommend and help buyers to select merchandise based on their needs
  • Monitor samples and production orders to ensure on time deliveries
  • In charge of all e-commerce and showroom orders fulfillment
  • Sales order processing and invoicing
  • Responsible for all aspects of customer complaints, RTV’s & exchanges
  • Plan and execute sales events and trunk shows

Office Manager

Ventura Restaurant Group
01.2011 - 01.2017
  • Directly assist to Supervisors, VP and CEO
  • Assist with payroll and human resources department by providing administrative support to employees
  • Manage vendor accounts, and vendor relationships
  • Event coordinator, worked closely with chef to select menu plans for special events
  • Assist with accounts payables
  • Handle all in-depth customer service issues
  • Responsible for distributing, tracking and follow-up on daily event planning, beverage & food vendors & catering
  • Coordinate and prepare materials for meetings
  • Proficient with administrative duties such as printing, faxing, scanning, and compiling documents
  • Manage office supply inventory and maintain optimal levels

Education

High School Diploma -

East Providence High School
East Providence, RI

Skills

  • Skilled in Microsoft Office applications
  • Proficient in MarketSharp CRM
  • Proficient in Microsoft Outlook
  • Experience in Excel
  • Service excellence
  • Strategic problem-solving
  • Effective relationship management
  • Office administration
  • Project coordination

Timeline

Customer Service Manager

Pacific Builders of California
01.2023 - 01.2025

Showroom Manager/Sales

Machu Picchu Jewelry
01.2017 - 01.2022

Office Manager

Ventura Restaurant Group
01.2011 - 01.2017

High School Diploma -

East Providence High School

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Marie Claudette Debarros