Marie-Claude Facheux
Edmonton,Alberta
Summary
A driven and approachable individual who is Customer-focused and eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
El Jardin
2023.09 - 2024.01
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
RESIDENT ASSISTANT
University of Alberta
2022.08 - Current
- Responsible for assisting and overseeing 40 residents
- Made regular rounds on a campus of 1000 students to ensure that residents and areas were safe and secure
- Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs
- Administered, coordinated, and recommended disciplinary and corrective actions
- Directed and participated in recreational activities for residents
SERVER
Mama.co Catering Business
2019.06 - 2019.12
- Bussed and reset tables to keep the dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Moved and set up seating, prepared extra silverware
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
INTERN
Non-profit organization- The Open Institute
2019.05 - 2019.08
- Sorted and organized files, spreadsheets and reports
- Analyzed problems and identified solutions
- Compiled data, updated spreadsheets and produced timely reports
- Restocked office supplies and retrieved files for staff
Volunteer, Director of Events
Students for Wishes
2022.09 - 2023.04
- Plan and organize monthly events with the intention of raising awareness and funds for Make-A-Wish Canada within the campus community
- Establish a budget and outline the coordination plan of the event
- Establish contacts with various vendors and negotiate service rates
Volunteer, Projects and Events Director
Global Young Leader
2022.06 - Current
- Work closely with the VP of Events, External, and Marketing teams
- This involves logistics, creative direction, volunteer management, program/schedule building, and on-the-day events support
- Establish a budget and outline the coordination plan of the event
- Plan and organize events with the intention of inspiring and uplifting members of the community
Volunteer
Children Orphanage
2018.01 - 2021.04
- Encouraged donations by supporting community fundraising events and campaigns
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
Student Council President
2018.09 - 2019.06
- Successfully planned and executed various student events, ensuring smooth coordination and timely completion of tasks
- Took the initiative to identify and address student concerns, advocating for their needs and working towards improving the overall student experience
ASSISTANT TEACHER
Braeburn Gitanga
2018.01 - 2018.05
- Performed staff monitoring duties such as overseeing daily student intake and dismissal
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies
- Provided one-on-one and group-based learning support to maintain student progress and development
Education
Bachelor of Arts in Political Science -
University of Alberta
06.2024
Skills
- English and French language fluency
- Strong interpersonal and communication skills
- Team collaboration and adaptability
- Lived experience as an international student
- Proficiency in event planning and coordination
- Time management and organizational skills
Certification
First Aid Certification
ProServe
Awards
10,000 Scholarship for outstanding grades
Languages
English
French
Timeline
Hostess
El Jardin
2023.09 - 2024.01
Volunteer, Director of Events
Students for Wishes
2022.09 - 2023.04
RESIDENT ASSISTANT
University of Alberta
2022.08 - Current
Volunteer, Projects and Events Director
Global Young Leader
2022.06 - Current
SERVER
Mama.co Catering Business
2019.06 - 2019.12
INTERN
Non-profit organization- The Open Institute
2019.05 - 2019.08
Student Council President
2018.09 - 2019.06
Volunteer
Children Orphanage
2018.01 - 2021.04
ASSISTANT TEACHER
Braeburn Gitanga
2018.01 - 2018.05
Bachelor of Arts in Political Science -
University of Alberta
First Aid Certification
ProServe
Similar Profiles
Jason LopezJason Lopez
Social Media Manager at El Jardin Mediterranean CuisineSocial Media Manager at El Jardin Mediterranean Cuisine
Sandra GonzalezSandra Gonzalez
Server at El Jardin RestaurantServer at El Jardin Restaurant
Genesis MacielGenesis Maciel
Server/Waitress at El Jardin RestaurantServer/Waitress at El Jardin Restaurant