Marie-Claude Facheux
Edmonton,Alberta
Summary
A driven and approachable individual who is Customer-focused and eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
El Jardin
09.2023 - 01.2024
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
RESIDENT ASSISTANT
University of Alberta
08.2022 - Current
- Responsible for assisting and overseeing 40 residents
- Made regular rounds on a campus of 1000 students to ensure that residents and areas were safe and secure
- Enforced rules and regulations to ensure smooth and orderly operation of dormitory programs
- Administered, coordinated, and recommended disciplinary and corrective actions
- Directed and participated in recreational activities for residents
SERVER
Mama.co Catering Business
06.2019 - 12.2019
- Bussed and reset tables to keep the dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Moved and set up seating, prepared extra silverware
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
INTERN
Non-profit organization- The Open Institute
05.2019 - 08.2019
- Sorted and organized files, spreadsheets and reports
- Analyzed problems and identified solutions
- Compiled data, updated spreadsheets and produced timely reports
- Restocked office supplies and retrieved files for staff
Volunteer, Director of Events
Students for Wishes
09.2022 - 04.2023
- Plan and organize monthly events with the intention of raising awareness and funds for Make-A-Wish Canada within the campus community
- Establish a budget and outline the coordination plan of the event
- Establish contacts with various vendors and negotiate service rates
Volunteer, Projects and Events Director
Global Young Leader
06.2022 - Current
- Work closely with the VP of Events, External, and Marketing teams
- This involves logistics, creative direction, volunteer management, program/schedule building, and on-the-day events support
- Establish a budget and outline the coordination plan of the event
- Plan and organize events with the intention of inspiring and uplifting members of the community
Volunteer
Children Orphanage
01.2018 - 04.2021
- Encouraged donations by supporting community fundraising events and campaigns
- Assisted with special events or programs
- Maintained clean, neat and operational facilities to serve program needs
Student Council President
09.2018 - 06.2019
- Successfully planned and executed various student events, ensuring smooth coordination and timely completion of tasks
- Took the initiative to identify and address student concerns, advocating for their needs and working towards improving the overall student experience
ASSISTANT TEACHER
Braeburn Gitanga
01.2018 - 05.2018
- Performed staff monitoring duties such as overseeing daily student intake and dismissal
- Kept students on-task with proactive behaviour modification and positive reinforcement strategies
- Provided one-on-one and group-based learning support to maintain student progress and development
Education
Bachelor of Arts in Political Science -
University of Alberta
06.2024
Skills
- English and French language fluency
- Strong interpersonal and communication skills
- Team collaboration and adaptability
- Lived experience as an international student
- Proficiency in event planning and coordination
- Time management and organizational skills
Certification
First Aid Certification
ProServe
Awards
10,000 Scholarship for outstanding grades
Languages
English
French
Timeline
Hostess
El Jardin
09.2023 - 01.2024
Volunteer, Director of Events
Students for Wishes
09.2022 - 04.2023
RESIDENT ASSISTANT
University of Alberta
08.2022 - Current
Volunteer, Projects and Events Director
Global Young Leader
06.2022 - Current
SERVER
Mama.co Catering Business
06.2019 - 12.2019
INTERN
Non-profit organization- The Open Institute
05.2019 - 08.2019
Student Council President
09.2018 - 06.2019
Volunteer
Children Orphanage
01.2018 - 04.2021
ASSISTANT TEACHER
Braeburn Gitanga
01.2018 - 05.2018
Bachelor of Arts in Political Science -
University of Alberta
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