Marie-Claude Cyr
St-Quentin ,NB
Summary
Dynamic customer service professional with a proven track record at Concentrix, excelling in issue resolution and customer needs assessment. Skilled in managing complex scheduling and enhancing customer satisfaction through effective complaint handling. Known for maintaining professionalism under pressure and fostering loyalty through empathetic communication.
Overview
9
9
years of professional experience
Work History
Customer Service Administrator
Concentrix
01.2020 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Managed complex scheduling tasks such as arranging appointments or coordinating special deliveries according to specified timeframes.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Coordinated closely with sales representatives to address any order-related questions or discrepancies reported by customers promptly.
Customer Service Representative
Asurion
02.2018 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Manager
McDonald's
03.2016 - 01.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
12th Grade -
Polyvalente Thomas Albert
Grand Falls, NB06.2017
Skills
- Customer service excellence
- Cash handling
- Call center experience
- Scheduling appointments
- Data entry
- Customer focus
- Complaint handling
- Follow-up skills
- Payment processing
- Meeting deadlines
- Issue resolution
- Customer needs assessment
- Skilled in software
- Telephone etiquette
- Research
- Escalation management
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Administrator
Concentrix
01.2020 - Current
Customer Service Representative
Asurion
02.2018 - 12.2020
Manager
McDonald's
03.2016 - 01.2018
12th Grade -
Polyvalente Thomas Albert
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