Overview
Work History
Timeline
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Marie Christiane Ladouceur

Brampton,ON

Overview

4
4
years of professional experience

Work History

Bilingual Dispatch Team Lead

Metro Supply Chain-Ontario
01.2025 - Current
  • Trained new dispatchers on company procedures, systems, and best practices for effective coordination of services
  • Ensuring efficient dispatching processes:
  • Managing dispatch software and tools:
  • Utilizing technology to track shipments, manage schedules, and communicate with drivers.
  • Monitoring and analyzing dispatch performance metrics:
  • Identifying areas for improvement and implementing corrective actions.
  • Communication and Customer Service:
  • Maintaining communication between dispatchers and drivers:
  • Ensuring clear and timely communication of updates, delays, and special instructions.
  • Addressing customer inquiries and issues:
  • Resolving customer concerns related to dispatch operations and enhancing customer satisfaction.

Bilingual Dispatch

Metro Supply Chain-Brampton, ON
Brampton, ON
07.2023 - 12.2024
  • Answer phone calls timely and professionally.
  • Communicate with drivers to ensure that delivery times are met.
  • Monitor delivery progress and assure assistance.
  • Provide outstanding and exceptional customer service.
  • Served as a liaison between drivers and customers during deliveries to address any concerns or special instructions.
  • Provide exceptional customer service by effectively communicating with clients regarding appointment details and updates.

Bilingual Customer Service Representative

Concentrix-Ontario
, Ontario
01.2022 - 12.2022
  • Manage and process orders in a timely and accurate manner
  • Communicate with clients via phone, and email to answer questions, resolve issues, and provide information about products and services
  • Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner
  • Maintain accurate records and documentation in our customer data base
  • Collaborate with other teams, such as sales and logistics.

Timeline

Bilingual Dispatch Team Lead

Metro Supply Chain-Ontario
01.2025 - Current

Bilingual Dispatch

Metro Supply Chain-Brampton, ON
07.2023 - 12.2024

Bilingual Customer Service Representative

Concentrix-Ontario
01.2022 - 12.2022
Marie Christiane Ladouceur