Marie Christiane Ladouceur
Brampton,ON
Overview
4
4
years of professional experience
Work History
Bilingual Dispatch Team Lead
Metro Supply Chain-Ontario
01.2025 - Current
- Trained new dispatchers on company procedures, systems, and best practices for effective coordination of services
- Ensuring efficient dispatching processes:
- Managing dispatch software and tools:
- Utilizing technology to track shipments, manage schedules, and communicate with drivers.
- Monitoring and analyzing dispatch performance metrics:
- Identifying areas for improvement and implementing corrective actions.
- Communication and Customer Service:
- Maintaining communication between dispatchers and drivers:
- Ensuring clear and timely communication of updates, delays, and special instructions.
- Addressing customer inquiries and issues:
- Resolving customer concerns related to dispatch operations and enhancing customer satisfaction.
Bilingual Dispatch
Metro Supply Chain-Brampton, ON
Brampton, ON
07.2023 - 12.2024
- Answer phone calls timely and professionally.
- Communicate with drivers to ensure that delivery times are met.
- Monitor delivery progress and assure assistance.
- Provide outstanding and exceptional customer service.
- Served as a liaison between drivers and customers during deliveries to address any concerns or special instructions.
- Provide exceptional customer service by effectively communicating with clients regarding appointment details and updates.
Bilingual Customer Service Representative
Concentrix-Ontario
, Ontario
01.2022 - 12.2022
- Manage and process orders in a timely and accurate manner
- Communicate with clients via phone, and email to answer questions, resolve issues, and provide information about products and services
- Troubleshoot and resolve customer complaints or inquiries in a professional and courteous manner
- Maintain accurate records and documentation in our customer data base
- Collaborate with other teams, such as sales and logistics.
Timeline
Bilingual Dispatch Team Lead
Metro Supply Chain-Ontario
01.2025 - Current
Bilingual Dispatch
Metro Supply Chain-Brampton, ON
07.2023 - 12.2024
Bilingual Customer Service Representative
Concentrix-Ontario
01.2022 - 12.2022