Marie-Chanel Martineau
Summary
With over 30 years of experiences in customer service, i am a bilingual person, polyvalent, trust worthy, dependable team player with great communication and organizational skills. I have many years as a high level manager in Food and Beverages industry who have also many skills in administration.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Agent
Quebec Alimentation
Quebec City
04.2022 - 07.2023
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
Administrative Assistant
Quebec Alimentation
Quebec City
03.2022 - 04.2023
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Executed record filing system to improve document organization and management.
- Contracts negotiations
General Manager
Fleur Concept By Bloomex
Quebec City
09.2019 - 03.2022
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Operating the online sales
- Preparation of all the bouquets
- Customer service
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Restauration Assistant General Manager
Stoneham Ski Resort
Stoneham, QC
01.2016 - 05.2019
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Handled cash accurately and prepared deposits.
- Mentored and motivated team members to achieve challenging business goals.
Maitre D'Hotel
Village Vacances Valcartier
Saint-Gabriel-de-Valcartier, QC
02.2012 - 01.2016
- Greeted guests, sat at tables and brought orders to assist front of house staff.
- Designed overall floorplans and coordinated modifications for events and special reservations.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Led planning, set up and takedown for special events.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw food preparation and monitored safety protocols.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restauration General Manager
Passa Tempo At Spirit Ridge
Osoyoos, BC
07.2008 - 11.2011
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
High School Diploma -
Mont-Bruno High School
Saint-Bruno-de-Montarville, QC06.1996
Skills
- Sales Presentations
- Customer Assistance
- Technical Support
- Resilience Under Pressure
- Client Service
- Calendar Management
- Database Management
- Financial Administration
- Business Administration
- Staff Supervision
- Quality Management
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
RCR
MAPAC GESTION
Timeline
Sales Agent
Quebec Alimentation
04.2022 - 07.2023
Administrative Assistant
Quebec Alimentation
03.2022 - 04.2023
General Manager
Fleur Concept By Bloomex
09.2019 - 03.2022
Restauration Assistant General Manager
Stoneham Ski Resort
01.2016 - 05.2019
Maitre D'Hotel
Village Vacances Valcartier
02.2012 - 01.2016
Restauration General Manager
Passa Tempo At Spirit Ridge
07.2008 - 11.2011
High School Diploma -
Mont-Bruno High School