Professional with strong background in leadership and operational efficiency. Skilled in team collaboration and problem-solving, ensuring smooth workflow and high productivity. Known for adaptability and reliability, with focus on achieving results and meeting organizational goals. Proficient in task delegation, quality control, and fostering positive work environment.
Overview
10
10
years of professional experience
Work History
IMX-RAMP (Leadhand 2023)
Canadian National railway
11.2021 - Current
Resolve and answer complex waybill and Electronic Data Interchange (EDI) problems or inquiries from various parties
Can provide transactional service requirements to Operations
Aid in the developments of new processes working closely with Intermodal Net-Ops
Can validate and perform Intermodal ramping for Ports and Terminals all over Canada
Formulate office procedures
Boosted overall productivity by providing hands-on training and guidance to junior team members.
Maintained updated knowledge of company policies and trained employees on rules and procedures regularly.
Responsible for submitting pay roll weekly
Responsible for making the monthly work schedule
Regularity update and maintain work station stationaries
Head bartender
Canucks ale house
10.2014 - 10.2021
Maintained knowledge of current menu items, garnishes ingredients and preparation methods
Assisted guests with making menu choices in an informative and helpful fashion
Promptly served all food courses and alcoholic beverages to guests
Regularly checked on guests to ensure satisfaction with each food course and beverage
Bottle Service Manager
Club 7
01.2016 - 01.2020
Maintained a clean workplace by cleaning and organizing every night before opening and after closing
Balanced everything in inventory, and made weekly orders
Organized a weekly schedule for staff
Placed in charge of nightly cash outs and cash drops
Met with customers to discuss service needs and offer available solutions.
Resolved customer complaints in professional and timely manner.
Education
Business Sales & Marketing
Niagara College
Welland, None
Skills
Bilingual in both French and English
Team member training
Team oversight
Responsible for submitting pay roll weekly
Responsible for making the monthly work schedule
Regularity update and maintain work station stationaries
Over 3 years of experience in the transportation industry (Intermonal)
Boom Truck/Maintainer/Foreman/Assistant Foreman at Canadian National Railway Co. Ltd.Boom Truck/Maintainer/Foreman/Assistant Foreman at Canadian National Railway Co. Ltd.