Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Marie Baldwin

St. John's,NL

Summary

Cross Functional Marketing and Training Specialist proficient in developing creative marketing collateral for diverse training projects. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and a willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Content Marketing & Training Specialist

Jackrabbit Technologies
04.2020 - 07.2023
  • Developed marketing materials, collaborating with stakeholders to maintain consistent brand voice for user training sessions.
  • Collaborated with all departments to deliver training to clients on new product enhancements.
  • Created visuals for various marketing campaigns and customized marketing materials to increase product adoption.
  • Implemented digital marketing techniques to enhance customer experience and increase customer engagement, resulting in increased customer adoption.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Executed trade show specific trainings and software support at marketing events
  • Utilized customer feedback to inform changes and improvements to customer success plans.
  • Generated reports and communicated results to stakeholders to provide insights into customer success.
  • Monitored metrics and developed actionable insights to improve efficiency and performance
  • Attended industry events and trade shows to promote brand and build relationships with potential customers.
  • Used various market research tools and techniques to gather, analyze and interpret data.
  • Edited and sourced images and videos using Canva and Camtasia

Technical Support Specialist

Jackrabbit Technologies
03.2018 - 04.2020
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Documented support interactions for future reference.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Certified Yoga and Fitness Instructor

Self Employed
01.2010 - Current
  • Demonstrated yoga poses and provided verbal cues and adjustments to help students improve alignment and technique.
  • Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
  • Planned and led yoga classes by selecting appropriate poses and sequences to meet abilities of individual students.
  • Maintained positive relationships with class members through personalized and knowledgeable service.

Training and Client Support

United Postal Service
09.2000 - 03.2003
  • Trained and mentor new personnel hired to fulfill various roles.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Verified basic needs are being met, providing navigation assistance for various benefits and available services.
  • Provided suggestions for process, application or documentation improvement.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Memorial University of Newfoundland
St John’s, NL
1995

Roncalli High School
Avondale, NL
06.1992

Skills

  • Content Marketing
  • Marketing Collateral Development
  • Digital Media
  • Event Logistics
  • Team Collaboration
  • Online Training Development
  • Video Instruction
  • Organization and Time Management
  • Webinar Creation
  • Target Audience Analysis

Certification

  • HubSpot Academy
  • Dale Carnegie
  • TeachSmith (Camtasia) Academy
  • On24 Trainer and Asset Certification
  • Canva Design School
  • Certified Yoga Instructor

Timeline

Content Marketing & Training Specialist

Jackrabbit Technologies
04.2020 - 07.2023

Technical Support Specialist

Jackrabbit Technologies
03.2018 - 04.2020

Certified Yoga and Fitness Instructor

Self Employed
01.2010 - Current

Training and Client Support

United Postal Service
09.2000 - 03.2003

Memorial University of Newfoundland

Roncalli High School

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Marie Baldwin