Marie-Angélique GRANOMORT
Haute-Aboujagane,Canada
Summary
Outgoing, compassionate and self-motivated individual looking for a position as an entry-level child protection/ family support worker, with a passion for assisting those in need. Able to work under pressure in a team-oriented environment. Invested Social Worker dedicated to forming trusting relationships and advocating for best interest of clients. Expertise with Newcomers. Respectful and compassionate professional, serving community by providing guidance for clients in need.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Worker
CAFi
08.2023 - Current
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
Bilingual sales advisor
TD Insurance
06.2021 - 06.2023
- Strong communication skills, both written and verbal
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Being committed to continuous improvement and exceeding client expectations
- Use of critical thinking skills to identify needs and propose solutions to the customers
Bilingual executive Travel Concierge Assistant
Fairmont Hotels and Resorts
01.2019 - 06.2021
- Company Overview: (Global Reservation Center)
- Liaise communication between the customer and the luxurious properties and different type of services
- Responding to our top tier members request and questions via email and phone, planning flawless experiences based on recommendation
- Develop personal and diverse relationships within the travel, dining, luxury goods, and services industries
- Sharing insight/feedback received through interactions with the client members to the Manager
- Utilize primary delivery channels are phone, email, and web requests
- Exceeds the expectations of the clients by creating and building experiences that leverage direct/personal knowledge of the client’s personality and desires
- (Global Reservation Center)
Senior Reservation Sales Associate
Fairmont Hotels and Resorts
01.2011 - 01.2019
- Company Overview: (Global Reservations Center)
- Reporting to the Team Leader, the Reservation Sales manager
- Work in a fast pace Service/Sales environment, looking after leisure, group and corporate customer requests
- Work with employees at the supported hotels on resolutions for various requests such as connecting rooms, sold-Out dates and customer activities during stay
- Promote and enroll individuals into the internal Loyalty program
- Upsell services and products including room view/size categories or value-added amenities
- (Global Reservations Center)
Customer Service Representative
Camp Systems International
01.2015 - 08.2016
- Company Overview: Montreal QC
- Being the first in line of contact for customers
- Assisting clients and partners to the organization on various inquiries
- List, understand and took required action in response to various needs
- Maintained accurate records on customer information
- Provided effective and efficient assistance in a wide variety of customer needs
- Supported CAMP’s business interactions, setup and helped connect to proper Aircraft Analysts when needed
- Used intermediate level applications like MS Excel and Word
- Montreal QC
Education
Bachelor’s degree - Indigenous Social Work
Laurentian University
Greater Sudbury, ON06.2024
Skills
- Interpersonal and Communication
- Organizational Skills
- Bilingual
- Multitasking
- Flexible
- Accurate
- Detailed
Compassionate
Client Advocacy
Volunteer Experience
Seventh Day Adventist Church of Moncton, Community service, Food banking
Additional Training
-Training on Mental Health of newcomers and refugees
-Training on Black Mental Health
Languages
French
Native or Bilingual
English
Native or Bilingual
Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Social Worker
CAFi
08.2023 - Current
Bilingual sales advisor
TD Insurance
06.2021 - 06.2023
Bilingual executive Travel Concierge Assistant
Fairmont Hotels and Resorts
01.2019 - 06.2021
Customer Service Representative
Camp Systems International
01.2015 - 08.2016
Senior Reservation Sales Associate
Fairmont Hotels and Resorts
01.2011 - 01.2019
Bachelor’s degree - Indigenous Social Work
Laurentian University
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