Maridula Maridula
Vernon
Summary
5 years of experience, working as an encouraging leader in the cleaning & maintenance industry. An analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accommodations Manager
ESS - CNRL Sites
02.2024 - Current
- Develop, implement, and evaluate operational changes to grow the housing and housekeeping operations in the lodge, with a total of 3324 room capacity and an average team count of 46 staff everyday in the department.
- Ensure that operations are profitable and meet/exceed expectations through effective execution of business plans, marketing, staffing, scheduling, and cost management.
- Hire, train, develop, motivate, and discipline direct reports.
- Ensure strict compliance with Compass’s Quality Assurance and Health and Safety Program, Occupational Health and Safety Act, and WHMIS regulations.
- Coordinate frequent workplace inspections and WHMIS training of staff.
- Conduct daily inspections and audits.
- Plays a lead role in communicating critical safety information across various platforms including toolbox talks and discussions.
- Ensure participation from employees for FLHA review and sign off, functional observations, and seven-day assessments.
- Ensure administrative duties are complete, such as: labour planning, reporting, inventory, invoicing, CI plan participation, payroll, and scheduling, including the coordination of LOAs and flights.
- Develop training materials and manage interviews, meetings, investigations, and performance plans; plus, corrective actions, toolboxes, SWSPs, SOPs, and the ABCs of 24/7 housekeeping.
- Develop janitorial work areas.
- Leads internal labour investigations.
- Recommend new processes that positively impact operations and results.
Environmental Services Manager
Compass Group Canada
06.2022 - 02.2024
- Provide strong leadership to the Environmental Services Department, overseeing housekeeping, janitorial, laundry, and maintenance teams to ensure high-quality service delivery.
- Develop and implement departmental policies, procedures, and goals aligned with organizational objectives.
- Lead and mentor a diverse team, fostering a positive and productive work environment that encourages continuous improvement and professional development.
- Recruit, hire, train, and onboard new employees, ensuring that all staff are well-equipped to meet the demands of their roles.
- Conduct regular performance evaluations, providing constructive feedback and implementing performance management strategies as needed.
- Manage employee relations and resolve conflicts, ensuring compliance with company policies and labor laws.
- Function as a liaison between the Environmental Services Department and other departments, residents, families, external stakeholders, and contractors.
- Monitor and manage scheduling and payroll activities, ensuring accuracy and compliance with collective agreements.
- Monitor facility areas for maintenance needs, managing ongoing and preventative maintenance with Maintenance Care CMMS software.
- Manage accounts payable, including ordering supplies and approving invoices, using systems like YARDI and OPEN INVOICE. Monitor and analyze budget variances, ensuring departmental expenditures align with budget expectations.
- Co-chair safety committee meetings, promoting a safe and compliant work environment.
Director of Environmental Services
Sienna Senior Living
01.2021 - 06.2022
- Develop and implement strategic plans for environmental services aligned with the organization's goals and regulatory requirements including Housekeeping, Janitorial, Laundry, Maintenance and Fire Safety.
- Extensive Knowledge of HVAC, plumbing and preventative maintenance.
- Oversee the budget for environmental services, including staffing, equipment, supplies, and maintenance, ensuring cost-effective operations while meeting quality standards.
- Ensure compliance with MOLTC and Ministry of Public Health regulations related to environmental health and safety, including waste management, sanitation, air quality, and water management and implement emergency response plans for environmental hazards, such as natural disasters or hazardous material spills, and coordinate drills and training for staff for emergency preparedness.
- Quality Assurance: Establish and maintain quality assurance programs to monitor and improve the environmental services provided, including conducting audits, inspections, and resident satisfaction surveys.
- Maintained up-to-date knowledge of relevant industry standards, trends, legislation changes, ensuring organizational compliance at all times.
- Provide training and ongoing education for environmental services staff on safety protocols, infection control practices, and environmental sustainability initiatives.
- Collaborate with other departments, such as nursing, dietary, and facilities management, to ensure seamless coordination of services and address environmental issues affecting resident care and satisfaction.
- Manage relationships with external vendors and contractors, including negotiating contracts, monitoring performance, and ensuring compliance with service agreements.
- Maintain accurate records, documentation, and reports related to environmental services activities, including regulatory compliance, maintenance schedules, and budget expenditures.
Cleaning and Laundry Supervisor
Compass Group Canada
12.2019 - 01.2022
- Hiring and training of housekeepers, janitors and laundry team members.
- Update and provide training on use of janitorial equipment, PPE, and chemical usage/safety. Improved cleanliness and organization of facilities by implementing effective janitorial procedures and protocols.
- Developed efficient work schedules for all staff to maximize productivity and maintain high standards of cleanliness.
- Perform daily audits for housekeeping and laundry departments.
- Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
- Maintain cordial relations between the client and team members.
- Responsible for payroll of team members.
- Provide feedback on new associates during orientation period; review trainee records to ensure successful compliance.
- Provide recommendations to manager for disciplinary action as appropriate.
- Perform reviews, i.e., monthly safety performance review, to ensure compliance with OSHA, Risk Management and other applicable company/federal/provincial/local requirements and policies.
Education
Post-Graduate Diploma - Business
Pures College of Technology
Bachelor of Science - Science
Panjab University
Skills
- Proven management skills, including budgeting, controlling costs, and scheduling
- Strong leadership, relationship management, and interpersonal skills
- Team player with strong communication skills (written and verbal)
- Great analytical, critical thinking and problem solving skills
- Initiative-taking with the ability to follow directions
- Highly organized - able to multi-task and accomplish multiple objectives
- Enjoy working in a challenging environment, highly meticulous
- Proficiency in Microsoft office, Google suite, Outlook
- Health and Safety
- Ability to get tasks done with little or no supervision
- Open for knowledge transfers and learning modern technologies
Certification
- CSO (Common Safety Orientation)
- Advance Food Safe
- Fire Safety for Owners Operators
- Class 5 Drivers License
Reference Available Upon Request
Timeline
Accommodations Manager
ESS - CNRL Sites
02.2024 - Current
Environmental Services Manager
Compass Group Canada
06.2022 - 02.2024
Director of Environmental Services
Sienna Senior Living
01.2021 - 06.2022
Cleaning and Laundry Supervisor
Compass Group Canada
12.2019 - 01.2022
Post-Graduate Diploma - Business
Pures College of Technology
Bachelor of Science - Science
Panjab University
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