Maricruz Bravo
Loan Processor / Administrative Support
Elk Grove,CA
Summary
Detail-oriented administrative support professional with experience in loan processing, customer service, document review, and compliance. Skilled in handling fast-paced workloads, communicating with customers and lenders, and maintaining organized and accurate records. Bilingual in English and Spanish.
Overview
2027
2027
years of professional experience
Work History
Loan Processor / Administrative Support
Lugo Auto Group
Sacramento, CA
01.2013 - 01.2026
- Managed 30–40 vehicle financing deals per month in a high-volume environment
- Assisted with processing and finalizing vehicle financing paperwork
- Built strong relationships with lenders to secure competitive rates and approvals
- Worked with lenders to help customers find financing options that fit their needs
- Verified credit applications, employment, and insurance information for accuracy
- Ensured compliance with all local, state, and federal regulations
- Provided professional customer service and maintained positive relationships with customers and lenders
Retail Sales Associate
Vivi Fashion
Sacramento, CA
2011 - 05.2026
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Some College - undefined
Skills
- Bilingual Communications (English/Spanish)
- Lender Relations
- Credit Analysis & Approvals
- Compliance & Documentation
- Office Works
- Document processing
- Compliance & Documentations
- Customer Service
Timeline
Loan Processor / Administrative Support
Lugo Auto Group
01.2013 - 01.2026
Some College - undefined
Retail Sales Associate
Vivi Fashion
2011 - 05.2026