Maricris Velasquez
Whitehorse,YT
Summary
Hardworking Cook bringing detail-oriented approach to food preparation and handling. Reliable individual possessing excellent communication and problem-solving strengths.
Structured Cook with 10 years of experience preparing food for catering & restaurant customers. Customer-oriented team player skilled in kitchen equipment operations, menu design and kitchen supervision. Familiar with various cooking methods and sanitation procedures.
Detail-oriented Prep Cook successful in high-volume fast food settings. Highly skilled in different stations, cooking methods and presentations. Brings strong commitment to teamwork.
It was a great honour for me in 10 years of experience and exploring culinary we catered an event for the current Prime Minister of Canada Justin Trudeau, the Governor General of Canada Her Excellency Mary Simon during their visit in Whitehorse. Catered the various sectors in the Government and Ministers across the country and Chiefs of the Assembly First Nation. Catered the Indigenous People in their events. Catered the DND, Department of National Defence during their operations in Yukon Territory. Catered the DND Cadets Training in Whitehorse YT previous year. Joined the Fireweed Community Farmers Market since 2015, connected & supporting the Local Agricultural Farmers and Local Producers.
Being a Yukon Caterer, Our commitment to using locally-sourced ingredients allows us to provide our clients with the best possible taste and experience in our catering. And by choosing local ingredients for our catering, we are supporting the local economy and the hardworking farmers we have known for years in our community.
Overview
15
15
years of professional experience
Work History
Cook
Kit’s Upnorth Kitchen Corporation
Whitehorse, YT
11.2014 - Current
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Replenished food items from inventory and rotated ingredients.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Managed portion control using correct utensils during preparation and plating.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Set up and performed initial prep work for soups, sauces and salads.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Monitored stock levels of food items and ordered more when necessary.
- Ordered supplies as needed for the kitchen.
- Supervised and trained kitchen staff on proper preparation techniques.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Ensured that all food was cooked at the correct temperature and stored correctly.
- Resolved customer complaints regarding food quality or services provided.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Adhered to food safety standards when storing and preparing foods.
- Checked quality of ingredients before use in order to ensure freshness.
- Organized storage areas for efficient usage of space.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Executed proper techniques when preparing menu item ingredients.
- Conducted regular equipment maintenance checks for safety compliance.
- Utilized various cooking methods such as grilling, sautéing, and baking.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Demonstrated excellent time management skills in fast-paced environments.
- Assisted with meal planning, ordering, and budgeting tasks.
- Checked completed orders for correct quantity and quality.
- Made meals in accordance with company standards and requirements.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Implemented seasonal menu updates based on local ingredients availability.
- Cleaned and maintained kitchen equipment for optimal performance.
- Collaborated with team members for efficient kitchen operations.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Received and stored food and supplies.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Consistently met high-volume production demands during peak hours.
- Ensured food safety and sanitation standards were met daily.
- Prepared a variety of cuisines using diverse cooking techniques.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Provided exceptional customer service by accommodating specific requests.
- Monitored temperatures of prepared food and cold-storage areas.
- Checked quality of food products to meet high standards.
- Developed new recipes to keep menu fresh and innovative.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained and mentored junior cooks in proper techniques.
Operational Manager
Kit’s Upnorth Kitchen Corporation
Whitehorse, YT
11.2014 - Current
- Negotiated contracts with vendors for supplies needed for operations management activities.
- Ensured compliance with safety regulations, industry standards and government laws.
- Managed the daily operations of the team & employees.
- Organized workflow by assigning responsibilities to departments and teams and individuals.
- Resolved conflicts within teams by providing clear direction or mediation services when needed.
- Recruited, trained, coached and evaluated staff performance to ensure maximum efficiency.
- Coordinated logistics between suppliers, customers, warehouses and distribution centers.
- Identified opportunities for process improvement in order to increase productivity levels.
- Reviewed customer feedback surveys in order to identify areas needing improvement in terms of customer satisfaction.
- Developed and implemented operational policies and procedures to meet organizational objectives.
- Monitored inventory levels and placed orders as necessary to maintain adequate stock levels.
- Scheduled maintenance repairs on equipment in order to ensure optimal functioning of all resources available.
- Analyzed financial reports such as income statements or balance sheets in order to assess profitability.
- Ensured compliance with safety regulations at all times.
- Provided leadership support during times of change or crisis management situations.
- Developed strategies to improve customer service, quality assurance systems, and business processes.
- Created and maintained operational budgets, monitored costs and identified areas for cost savings.
- Coordinated cross-functional teams to develop new products and services.
- Oversaw inventory management activities including ordering supplies as needed.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Negotiated contracts with vendors for services necessary for daily operations.
- Planned and coordinated logistics for large-scale events or conferences.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted performance evaluations and provided feedback for growth.
- Analyzed market trends to identify growth opportunities.
- Delegated work to staff, setting priorities and goals.
- Cultivated a positive work environment promoting teamwork.
- Developed and implemented operational policies and procedures.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Fostered positive relationships with clients and vendors.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Housekeeper
Jomar Janitorial Services
Whitehorse, YT
01.2010 - 11.2019
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Sanitized all areas of the hotel lobby and public restrooms.
- Followed safety procedures when handling hazardous materials.
- Disinfected telephones, light switches and other frequently touched objects.
- Ensured that all health standards were met during cleaning operations.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Maintained and organized cleaning supplies stock.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
Custodian
Whitehorse General Hospital
Whitehorse, YT
01.2010 - 12.2013
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintained accountability for building keys, master keys and access cards.
- Checked and stocked inventory throughout facility to meet expected demands.
- Discarded cardboard boxes and trash in compactors and balers.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Notified building managers about needed repairs to maintain public safety.
- Ensured that all equipment was properly stored after use.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
- Adhering strictly to health and safety regulations while performing duties.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Followed company uniform, performance and security policies with every job.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Polished hard surface flooring using buffing machines.
- Notified managers of repair needs or additions to building operating systems.
- Responded to emergency spills or messes promptly.
- Sanitized high-touch areas to prevent illness spread.
- Safely handled and stored cleaning chemicals and supplies.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Ensured proper placement of caution signs during cleaning.
- Followed safety processes for all manual and electric cleaning equipment.
Dental Assistant
Whitehorse Dental Clinic
Whitehorse, YT
06.2010 - 06.2012
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Educated patients on treatment procedures and post-procedure home care.
- Documented patient records with procedures performed and added notes taken to charts.
- Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentist during examinations by retracting patient's cheeks and tongue.
- Maintained a neat, clean and organized environment throughout the office.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
- Educated patients on proper oral hygiene techniques and habits.
- Conducted routine maintenance of equipment used in dentistry operations.
- Processed insurance claims and billing information.
- Organized sterilization area for optimal efficiency.
- Handled emergencies effectively, ensuring patient safety.
- Managed scheduling of appointments and patient records.
- Established clean, sterile and welcoming environment for patients.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Handled patient inquiries with professionalism.
- Ensured proper disposal of hazardous waste materials.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
Pharmacy Technician
Shoppers Drug Mart
Whitehorse, YT
05.2011 - 01.2012
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Received payment from customers and processed credit card transactions when necessary.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Restocked shelves with new supplies of medications as needed.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Verified prescriptions and drug labels, documents and packages.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Answered telephones to respond to questions or requests.
Store Front Staff Member
Tim Hortons
Whitehorse, YT
03.2009 - 10.2011
- Greeted customers and provided excellent customer service.
- Organized promotional displays throughout the store front area as directed by management team.
- Rang up purchases on POS systems while ensuring accuracy of prices charged to customers.
- Processed returns and exchanges according to company policies and procedures.
- Ensured compliance with health and safety regulations within the store environment.
- Operated cash registers accurately to process payments from customers.
- Performed daily opening and closing procedures including counting money in the register drawer.
- Resolved customer complaints in a timely manner while maintaining a professional attitude.
- Verified that all receipts were signed by customers before completing transactions.
- Helped maintain a safe working environment by following all health codes and safety regulations.
- Adhered to all safety protocols and procedures for handling hazardous items.
- Replenished stock levels as needed throughout the day.
- Ensured compliance with all applicable laws and regulations within the scope of job duties.
- Maintained a clean and organized store environment.
- Communicated effectively with other staff members to ensure smooth operations during peak hours.
- Demonstrated excellent customer service skills at all times.
Education
Bachelor of Arts - Accounting
University of The Assumption
City Of San Fernando Pampanga Philippines 03-1998
Skills
- Dish preparation
- Food handling
- Customer Service
- Supply Restocking
- Sanitation
- Surface cleaning
- Fine Dining
- Food presentation
- Operations Management
- Ingredient Selection
- Culinary Art
- Quality assurance and control
- High volume production capability
- Plating and presentation
- Food Preparation
- Performance Improvement
- Recipe Development
- Ingredient inspection
- Cooking techniques
- Menu Planning
- Cleaning and organization
- Sanitation Practices
- Portion Control
- Focused and disciplined
- New Hire Training
- Food Handler Certification
- Event Catering
- Positive and professional
- Food Storage
- Cutting and slicing techniques
- Strong butchery skills
Timeline
Cook
Kit’s Upnorth Kitchen Corporation
11.2014 - Current
Operational Manager
Kit’s Upnorth Kitchen Corporation
11.2014 - Current
Pharmacy Technician
Shoppers Drug Mart
05.2011 - 01.2012
Dental Assistant
Whitehorse Dental Clinic
06.2010 - 06.2012
Housekeeper
Jomar Janitorial Services
01.2010 - 11.2019
Custodian
Whitehorse General Hospital
01.2010 - 12.2013
Store Front Staff Member
Tim Hortons
03.2009 - 10.2011
Bachelor of Arts - Accounting
University of The Assumption