MARICOR V. BUSTAMANTE
Burnaby,Canada
Summary
Guest-oriented professional with a strong background in hospitality. Highly skilled in managing guests needs while quickly addressing and correcting issues with guest complaints to maximize guest experiences. Accomplished in delivering world-class service to national and international guests while reinforcing hotel brand and increasing hotel loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Westin Bayshore Hotel Vancouver
05.2018 - Current
- Take customers’ food and drink orders
- Ensure that all orders are accurate and brought to each table in a timely manner
- Suggest appetizers and meals to customers based on the menu and specials
- Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
- Confirm orders with the chefs and bartenders whenever clarification is requested
Server
Honeysalt Restaurant/ Parq Vancouver
09.2017 - 07.2018
- Consistently offer professional friendly and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of beverage lists and promotions
- Have full knowledge of all menu items, garnishes, contents and preparation methods
Assistant Manager
Macs Convenience Store
04.2013 - 08.2017
- Supervise and co-ordinate sales staff and cashiers
- Assign sales workers to duties and prepare work schedules
- Resolve problems that arise, such as customer complaints and supply shortages
- Prepare reports regarding sales volumes, merchandising and personnel matters
Hostess
Fairmont Chateau Whistler
04.2017 - 08.2017
- Arrange the seating assignments in a high volume, fast-paced luxury dining restaurant
- Oversee open table booking system and respond to changes in reservations to maximize available dining times
- Consistently offer a professional, friendly greeting and engaging service
- Ensure all guests are greeted and seated in a timely manner
Food Service Manager
Earls Restaurant
04.2010 - 01.2013
- Responsible to ensure approved policies and procedures are adhered to and maintained
- Investigates and resolves food quality, employee, and service complaints
- Analyzes and recognizes deficiencies or problems areas and provides solutions to achieve desired results
- Participates in the review of associates and completes necessary paperwork as required by established policies and procedures
- Maintains training program for newly hired staffs
Education
Bachelor of Science - Business Management
University of San Jose-Recoletos
03.2002
Skills
- Guest services
- Problem solving
- Teamwork
- Emotional Intelligence
- Time management
Languages
English
Professional Working
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- First Aid Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
Interests
- Physical Fitness and Wellness
- Travel
- Outdoor and Adventure
- Outdoor Recreation
- Backpacking and Hiking
- Food Tourism
- I participate in low-impact exercises to strengthen core muscles
- Gym Workouts
Timeline
Server
Westin Bayshore Hotel Vancouver
05.2018 - Current
Server
Honeysalt Restaurant/ Parq Vancouver
09.2017 - 07.2018
Hostess
Fairmont Chateau Whistler
04.2017 - 08.2017
Assistant Manager
Macs Convenience Store
04.2013 - 08.2017
Food Service Manager
Earls Restaurant
04.2010 - 01.2013
Bachelor of Science - Business Management
University of San Jose-Recoletos
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