Mariclaire Valdez
Daly City
Summary
Professional with background in administrative support, known for high standards and results-driven approach. History of optimizing office operations and contributing to team success. Reliable and adaptable, consistently meeting changing needs. Skilled in organization, communication, and multitasking.
Overview
27
27
years of professional experience
Work History
Assistant Front Office Manager
Aloft San Francisco Airport Hotel
04.2024 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Oversaw group reservations, working closely with event planners and sales teams to accommodate special requests as needed.
- Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
- Drafted employee work schedules to fill coverage gaps.
- Increased repeat business through personalized guest interactions and exceptional service delivery.
- Spearheaded initiatives that improved overall communication between different departments within the hotel property.
- Improved team performance by providing regular training on customer service techniques and hotel policies.
- Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
- Boosted efficiency by monitoring employee performance closely and providing constructive feedback when necessary.
- Supervised payroll corrections for accuracy and duplications.
- Trained new-hires on procedures to better service customers.
- Coached employees through day-to-day work and complex problems.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
Talent Front Desk Agent
Aloft San Francisco Airport Hotel
07.2022 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Managed room inventory effectively, ensuring optimal occupancy rates and revenue generation.
- Coordinated group bookings successfully, handling all logistics from reservation confirmation to departure arrangements.
- Streamlined check-in and check-out processes for increased efficiency.
Customer Service/ Consumer Realtions
Munchkin - Temporary Position
01.2007 - 01.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Receptionist- Sales Administrator
Muchkin
08.2002 - 06.2007
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
Administrative Assistant - Office Manager
Thomas Weisel Partners
01.2000 - 01.2002
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Corporate Marketing Represenative
The Sharper Image
01.1998 - 01.2000
- Created reports to track performance of marketing campaigns and suggest improvements.
- Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
- Responded to customer inquiries promptly and professionally to increase customer satisfaction.
- Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.
- Acquired, developed, and frequently serviced over numerous new accounts.
Education
Medical/Billing Coding Certificate
Learning Oasis Academy
06-2017
Bachelor of Arts - Business Management
Devry
05-2000
High School Diploma -
Victor Valley High School
Victorville, CA06-1994
Skills
- Customer service
- Front desk operations
- Staff training and development
- Employee supervision
- Operations management
- Scheduling
- Staff supervision
- Microsoft Office Suite
- Workflow optimization
- Emergency response readiness
- Sales support
- Guest relations management
- Inventory oversight
- Effective multitasking
- Relationship building
- Administrative skills
Timeline
Assistant Front Office Manager
Aloft San Francisco Airport Hotel
04.2024 - Current
Talent Front Desk Agent
Aloft San Francisco Airport Hotel
07.2022 - 04.2024
Customer Service/ Consumer Realtions
Munchkin - Temporary Position
01.2007 - 01.2008
Receptionist- Sales Administrator
Muchkin
08.2002 - 06.2007
Administrative Assistant - Office Manager
Thomas Weisel Partners
01.2000 - 01.2002
Corporate Marketing Represenative
The Sharper Image
01.1998 - 01.2000
Medical/Billing Coding Certificate
Learning Oasis Academy
Bachelor of Arts - Business Management
Devry
High School Diploma -
Victor Valley High School
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