Maricka Pradieu
Toronto
Summary
Accomplished business leader with a proven track record at Bloom Bar Beauty, adept in small business operations and customer relations. Excelled in building strong client and supplier relationships, enhancing customer satisfaction, and spearheading efficient business processes. Skilled in staff management and business planning, significantly improving operational efficiency and team performance.
Overview
10
10
years of professional experience
Work History
Owner and Manager
Bloom Bar Beauty
04.2019 - 06.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
Manager
Bloom Bar Beauté
05.2015 - 04.2019
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Maintained general appointment calendar and set shift schedules.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Agent Representative
Videotron
06.2014 - 04.2015
- Resolved customer complaints effectively, ensuring continued loyalty and repeat business.
- Improved client retention rates by conducting follow-up calls after sales transactions were completed.
- Organized regular meetings with clients to discuss their needs and provide tailored solutions.
Education
Graduate Certificate - Cyber Security
York University
Toronto, None03-2025
Certificate of Technical Studies - Entrepreneurship
École Entreprenariat Québec
Montreal, None04-2023
High School Diploma -
Curé-Antoine Labelle
Laval, QC06-2014
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Business management
- Business planning
- Staff management
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Owner and Manager
Bloom Bar Beauty
04.2019 - 06.2024
Manager
Bloom Bar Beauté
05.2015 - 04.2019
Agent Representative
Videotron
06.2014 - 04.2015
Graduate Certificate - Cyber Security
York University
Certificate of Technical Studies - Entrepreneurship
École Entreprenariat Québec
High School Diploma -
Curé-Antoine Labelle
Similar Profiles
Leah ScrogginsLeah Scroggins
Receptionist at Blush and Bloom Beauty BarReceptionist at Blush and Bloom Beauty Bar
Autumn ConnellAutumn Connell
Social Media Manager at Beauty In BloomSocial Media Manager at Beauty In Bloom
Shanelle RobertsShanelle Roberts
Makeup Artist at Bloom BeautyMakeup Artist at Bloom Beauty