Marichu Arellano
Québec,QC
Summary
Accomplished Assistant Manager with a proven track record at Mcdonalds Emirates Fast Food, excelling in staff management and inventory control. Spearheaded initiatives that significantly boosted employee morale and streamlined operations, enhancing customer satisfaction. Skilled in workplace safety and customer-oriented services, demonstrating a keen ability for continuous improvement and leadership.
Overview
2023
2023
years of professional experience
Work History
Shift Supervisor
Les Restaurants Dubillard
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Troubleshot equipment to reduce service calls and downtime.
Assistant Manager
Mcdonalds Emirates Fast Food
UAE Dubai
08.2017 - 05.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Bachelor Of Nursing - Nursing
Perpetual Help College
PhilipinesSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Continuous Improvement
- Inventory Management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Assistant Manager
Mcdonalds Emirates Fast Food
08.2017 - 05.2022
Shift Supervisor
Les Restaurants Dubillard
Bachelor Of Nursing - Nursing
Perpetual Help College