Summary
Overview
Work History
Education
Skills
Timeline
MARICEL ULTU ROS

MARICEL ULTU ROS

Camp Morton,AB

Summary

Motivated Business Process Delivery Associate with 2 years of experience.

With engaging personality and flexible approach. Detail-oriented team player with strong organizational skills, Excellent verbal and written communication skills, highly organized, collaborative, and detail-oriented; Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Food Server/Crew for 2 years of experience.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for customers.

Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Electronic Assembler/Manufacturing Company employee with 9 years of experience.

Speed-focused assembly line team member adept at reading drawings and schematics, riveting and overall construction of electronic components. Good collaboration, communication and time management skills. Hardworking production assembly team member offering significant background in wire harness and integrated circuits. Highly organized approach reducing errors and materials waste through proactive controls. Hardworking and reliable with excellent organizational skills and in-depth understanding of board assembly, soldering and hand tool operation. Work on printed circuit boards, modules and other components. Detail-oriented and highly efficient worker.

Guidance Counselor/Teacher and MTAP Trainor with 2 years experience.

Determined School Counselor with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students. Dedicated to supporting emotional, social and academic development of young children. Trained in developmental stages and knowledgeable about offering safe, nurturing environments to boost learning. Desire to complement education-based strategies with techniques to promote overall health and wellness.

Overview

18
18
years of professional experience

Work History

Food Server

Booster Juice, Meadowlark And West Edmonton Mall
09.2022 - Current
  • Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
  • Restocked supplies during downtime to continue meeting customer demand for products and services.
  • Practiced good time management to deliver customers' prepared orders quickly and accurately.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Business Process Delivery Associate

Accenture Inc
07.2019 - 08.2021
  • Communicate regularly with external and internal customers to understand and meet their needs
  • Reviewed accounts daily to determine areas in need of improvement and strategies for correcting faults
  • Consulted with internal team to provide guidance on best practices and business operations
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.

Electronic Assembler

Chubu Harness Ltd
11.2015 - 11.2018
  • Assembled components per technical specifications and production guidelines.
  • Completed surface mount soldering of printed circuit boards.
  • Used precision measuring equipment to check final products for adherence to tolerance limits.
  • Trained new employees in assembly skills to improve team production levels.
  • Prepared, processed, and cleaned electrical and mechanical components of various types
  • Upheld strict environmental, safety, and quality procedures to produce consistent results
  • Carefully read technical documentation such as schematics and specifications to identify correct materials and assembly steps.

Test Operator

ASE, Advanced Semiconductor Engineering Test Nantze
01.2010 - 06.2015
  • Prepared detailed analysis and estimates time and materials required to complete each project
  • Performed skilled parts installations, integrating new components into partially completed assemblies
  • Worked with customers to troubleshoot issues and resolve technical questions.

Online/Production operator

Lingsen Precision Industries Ltd
03.2007 - 10.2009
  • Operates machines for laser marks(integrated circuits)
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Used equipment properly to avoid workplace hazards or injuries.

Guidance Counselor/Teacher/MTAP Trainor

Cavite Christian School/Statefields School Inc,
05.2005 - 02.2007
  • Do counseling tasks
  • Used data to monitor students' progress and recommend solutions for improvement.
  • Collaborated with parents and teachers to help students reach potential.
  • Partnered with parents and guardians to promote student success in school environment.
  • Teaches pre-school
  • Teaches Grade 1 pupils (Mathematics)

Education

Bachelor of Science - Psychology

Saint Paul University, Quezon City, Phillipines
03.2005

High School Diploma -

Camasi National High School, Penablanca, Phillipines
03.2001

Sisim Elementary School, Penablanca, Phillipines
03.1997

Skills

  • Attention to Detail
  • Invoice Preparation and Processing
  • Refunds and Exchanges
  • Corrective Actions
  • Process Transactions
  • Customer Service and Assistance
  • Calm and Professional Under Pressure
  • Order Management
  • Order Taking
  • Service Prioritization
  • Online Chat
  • Customer Retention Strategies
  • Policy and Procedure Adherence
  • Complex Product Knowledge

Timeline

Food Server - Booster Juice, Meadowlark And West Edmonton Mall
09.2022 - Current
Business Process Delivery Associate - Accenture Inc
07.2019 - 08.2021
Electronic Assembler - Chubu Harness Ltd
11.2015 - 11.2018
Test Operator - ASE, Advanced Semiconductor Engineering Test Nantze
01.2010 - 06.2015
Online/Production operator - Lingsen Precision Industries Ltd
03.2007 - 10.2009
Guidance Counselor/Teacher/MTAP Trainor - Cavite Christian School/Statefields School Inc,
05.2005 - 02.2007
Saint Paul University - Bachelor of Science, Psychology
Camasi National High School - High School Diploma,
Sisim Elementary School - ,
MARICEL ULTU ROS