Maricela Olivarez
Torrance
Summary
Dynamic retail and security professional with a proven track record at Marshalls and Allied Universal. Expert in customer engagement and access control management, enhancing shopping experiences and safeguarding premises. Recognized for effective problem-solving and team collaboration, consistently improving service quality and safety protocols.
Overview
2016
2016
years of professional experience
Work History
Retail Sales Associate
Marshalls
West Los Angeles
02.2011 - 02.2016
- Processed transactions with precision while delivering exceptional customer service.
- Greeted customers and facilitated product selection to improve shopping experience.
- Provided comprehensive product information and resolved inquiries efficiently.
- Operated point-of-sale systems for streamlined payment processing.
- Stocked shelves and organized displays to enhance merchandise presentation.
- Trained new employees on equipment usage and safety protocols.
- Monitored sales floor to identify customer needs and maintain stock levels.
- Resolved customer complaints professionally, applying feedback for service enhancement.
Security Professional
Allied Universal Security Services
Santa Monica
- Implemented access control systems to safeguard sensitive areas against unauthorized entry.
- Investigated security breaches, documenting findings for future reference.
- Trained new security officers on safety protocols and company standards.
- Managed scheduling and resource allocation for a high-performing security team.
- Supervised property entrances and exits, ensuring employee safety at all times.
- Monitored CCTV and alarm systems to detect potential security breaches.
- Responded swiftly to incidents of workplace violence, restoring order effectively.
- Conducted regular patrols of premises to identify threats or safety hazards.
Skills
Customer engagement and service
- Safety protocols
- Team collaboration
- Problem-solving strategies
- Customer assistance and support
- Access control management
- CCTV monitoring
- Product knowledge
- Incident response planning
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Retail Sales Associate
Marshalls
02.2011 - 02.2016
Security Professional
Allied Universal Security Services
Similar Profiles
Ricardihno IrahetaRicardihno Iraheta
Sales Associate at MarshallsSales Associate at Marshalls
Fernando ValtierraFernando Valtierra
Warehouse Associate at MarshallsWarehouse Associate at Marshalls
Tristan MooreTristan Moore
Sales Floor Associate at MarshallsSales Floor Associate at Marshalls
Asma SahibzaiAsma Sahibzai
Customer Experience Coordinator at MarshallsCustomer Experience Coordinator at Marshalls
Nand Gopal TiwariNand Gopal Tiwari
Senior Solution Architect at American Honda Motor Co., Inc.Senior Solution Architect at American Honda Motor Co., Inc.