Maricela Miranda
San Jose
Summary
Well-trained service advocate with several years of experience helping others. Excellent decision-making and time management skills. Sound knowledge of handling escalated issues quickly. Adapts quickly and remains calm under pressure in stressful circumstances.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Advocate
Target
San Jose
11.2022 - Current
- Trained new staff on customer service protocols and systems.
- Utilized point-of-sale systems to process transactions accurately.
- Handled online orders and coordinated delivery for customer satisfaction.
- Assisted customers with inquiries and resolved service-related issues.
- Participated in team meetings to discuss challenges faced by the department and brainstorm solutions.
Dietary Aide
Courtyard Care Center
San Jose
10.2021 - 12.2021
- Assisted with meal setup and clean-up in dining areas for efficient service.
- Delivered food trays to residents while ensuring timely and accurate service.
- Maintained cleanliness of kitchen and dining areas following health standards.
- Set up trays and food service carts to deliver food to residents.
- Served food and snacks according to planned menu and patients' diet orders.
Retail Sales Associate
Nautica
San Jose
09.2021 - 10.2021
- Assisted customers with product selection and inquiries in a busy retail environment.
- Helped customers by answering questions and locating merchandise.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Education
High School Diploma -
San Jose High School
San Jose, CA06-2021
Some College (No Degree) -
Foothill College
Los Altos, CASkills
- Customer service
- Point-of-sale systems
- Training new staff
- Issue resolution
- Team collaboration
- Problem solving
- Effective communication
- Adaptability
- Bilingual communication
Certification
- Drivers License 11/2023
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Advocate
Target
11.2022 - Current
Dietary Aide
Courtyard Care Center
10.2021 - 12.2021
Retail Sales Associate
Nautica
09.2021 - 10.2021
High School Diploma -
San Jose High School
Some College (No Degree) -
Foothill College
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