Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maricela Estrada

Escondido

Summary

Operations Manager with extensive experience in customer service and a proven track record in managing complex schedules and budgets. Expertise in resolving high-stress situations while maintaining operational efficiency. Shift Leader dedicated to implementing new initiatives that align with organizational values and enhance workplace culture. Focused on continuous evaluation of operations to ensure safety and achieve performance targets.

Overview

23
23
years of professional experience

Work History

Shift Supervisor

Starbucks
Escondido
01.2013 - Current
  • Facilitated shifts to enhance Starbucks experience for partners and customers.
  • Supervised daily operations and ensured compliance with company standards.
  • Promoted customer engagement to consistently meet operational goals.
  • Resolved challenges collaboratively with team and management.
  • Managed inventory effectively to align product availability with sales objectives.

Certified Nursing Assistant

Home Sweet Home Caregiving
Escondido
01.2024 - 05.2025
  • Managed patients’ health and wellbeing through attentive care and support.
  • Collaborated with team members to ensure quality care for all clients.
  • Transported patients to appointments, ensuring timely arrivals.
  • Performed household tasks, including laundry, cooking, and cleaning.
  • Established strong bonds with clients through companionship and emotional support.
  • Enhanced client wellbeing by providing empathetic companionship.
  • Facilitated effective communication between clients and healthcare providers.

Department Manager

Petco
Escondido
01.2008 - 01.2010
  • Greeted customers and addressed inquiries to enhance service satisfaction.
  • Supervised 1-6 employees while managing departmental scheduling.
  • Conducted cross-training for new employees in pet care and various stations.
  • Monitored inventory levels, managed price labeling, and promoted sales initiatives.

Store Manager

Dairy Queen
Escondido
01.2003 - 01.2009
  • Executed opening and closing duties to ensure smooth branch operations.
  • Created weekly work schedules for store personnel.
  • Trained new employees on company policies and procedures.
  • Managed daily deposits to maintain accurate cash flow.
  • Oversaw inventory management to optimize stock levels.
  • Coordinated special events to enhance customer engagement.
  • Delivered exceptional customer service, resolving inquiries promptly.
  • Directed deployment of resources to support operational efficiency.

Education

Medical Billing And Coding

Palomar College
San Marcos, CA
09-2017

Certified Nursing Assistant -

Palomar College
07-2006

High School Diploma -

Escondido High School
01.2006

Skills

  • Highly organized and detail-oriented operations manager with many years of experience in the customer service field, also skilled at managing complex schedules, budgeting, and defusing high-stress situations, eager to grow and learn new skills

Timeline

Certified Nursing Assistant

Home Sweet Home Caregiving
01.2024 - 05.2025

Shift Supervisor

Starbucks
01.2013 - Current

Department Manager

Petco
01.2008 - 01.2010

Store Manager

Dairy Queen
01.2003 - 01.2009

Medical Billing And Coding

Palomar College

Certified Nursing Assistant -

Palomar College

High School Diploma -

Escondido High School
Maricela Estrada