Maricel Gabayoyo
VANCOUVER,BC
Summary
Dynamic professional with a proven track record at Manulife Philippines, excelling in customer service and problem-solving. Cultivated strong client relationships, significantly reducing complaints through proactive solutions. Known for effective time management and a friendly demeanor, I thrive in collaborative environments, ensuring operational excellence and client satisfaction.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
19
19
years of professional experience
Work History
Banca Support Helpdesk
BDO LIfe
01.2023 - 06.2024
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Ensure that the liquidation and reimbursement submitted have the correct amount and accurate details.
- Make sure New application from FA submitted and complete documents to New Business for encoding and evaluation.
- Ensure the supplies requested are delivered to the assigned region.
- Prepare the General Assembly to be well organized and ensure that food is delivered properly.
Senior Customer Service Officer
Manulife Philippines
10.2015 - 12.2022
- Cultivated strong relationships with clients by delivering personalized attention and addressing unique needs.
- Reduced customer complaints by proactively identifying recurring issues and implementing lasting solutions.
- Anticipated organizational, operational and process problems initiating improvements to address prevalent deficiencies.
- Coordinated policies and procedures to target current and future needs of organization.
- Performed handling office ad-hoc duties such as answering phones, organizing files, and scheduling meetings.
- Review new business applications and verify that all required documents are complete and in correct form prior to submission to the New Business team for encoding and evaluation.
- Processed request for beneficiary changes, fund allocation changes, name changes, updates to contact details, address changes, and absolute assignments.
Admin Secretary / Receptionist
Tierra International Construction Corporation
02.2013 - 09.2014
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Domestic Helper
Alice Ho
07.2005 - 07.2007
- Maintained a clean, safe, and organized home environment for family members.
- Assisted in meal planning and preparation, ensuring nutritious meals were served daily.
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Handled grocery shopping duties while adhering to dietary restrictions and preferences of family members.
- Conducted deep cleaning tasks such as dusting furniture, vacuuming carpets, and mopping floors for an immaculate living space.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
Education
Bachelor of Science - Banking And Finance
Central Philippine University
Jaro Iloilo City10-2003
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Multitasking
- Calm under pressure
Languages
English
Professional Working
Timeline
Banca Support Helpdesk
BDO LIfe
01.2023 - 06.2024
Senior Customer Service Officer
Manulife Philippines
10.2015 - 12.2022
Admin Secretary / Receptionist
Tierra International Construction Corporation
02.2013 - 09.2014
Domestic Helper
Alice Ho
07.2005 - 07.2007
Bachelor of Science - Banking And Finance
Central Philippine University