Maricel Dussault
Calgary,Canada
Summary
Detail oriented professional with progressive experience in supply chain planning, customer service and operations coordination; offering robust organizational skills to excel in customer service, documentation, administrative, inventory, and operations coordinator roles.
Overview
18
18
years of professional experience
Work History
Supply and Inventory Planner II
Cargill Limited, Cargill Animal Nutrition and Health
01.2023 - Current
- Maintain healthy inventory levels and manage movements of packaged animal feed amongst various locations across Canada, including manufacturing plants, suppliers, distribution centers, and third-party warehouses
- Generate and execute cycle safety stock plans, assess warehouse capacity limitations, optimize truck load utilization and investigate supply chain issues to prevent production delays
- Independently solve moderately complex issues while escalating more complex issues to appropriate staff
- Secure and organize data relevant to network including suppliers, price lists, cost centers, distribution planning activities, and logistics
- Assisted suppliers with resolutions of past due invoices.
Pre-Production & Operations Coordinator
Nelmar Security Packaging Systems, Division of Balcan Innovations
01.2022 - 01.2023
- Oversee on-time and seamless order processing while creating new item codes and setting up material bills
- Perform purchase order entries, necessary modifications, and goods receipts
- Record/compile important data and design comprehensive reports with key attention to detail and accuracy
- Manage and maintain appropriate quantity of raw materials in inventory such as printed and unprinted film
- Create critical documents for production through utilization of wide-ranging interpersonal skills
- Demonstrated exceptional teamwork abilities to ensure meeting of lead times by collaborating cross-functionally with highly competent internal teams, including sales, technical, and operations.
Pre-Production & Operations Assistant
Nelmar Security Packaging Systems, Division of Balcan Innovations
01.2014 - 01.2022
- Led end-to-end processing of orders from sales team
- Provided outstanding assistance to customer service and sales teams in adjusting order amounts and managing urgent requests aimed at fulfilling customer-specific needs and expectations
- Engaged in quarterly and yearly inventories
- Created documents for various machinery operators, including printing sheets and production dockets
- Monitored serial numbers for each program, such as Federal Reserve numbering scheme, and ensured distinctive nature of all serial numbers.
Customer Service Representative
Nelmar Security Packaging Systems, Inc
12.2012 - 12.2013
- Upheld responsibility for setting up and activating customer accounts in SAP by utilizing proven technical skills
- Processed and entered sales orders, and monitored deliveries efficiently
- Formulated and executed customer service improvement programs by partnering with Supervisor
- Maintained a smooth flow of communications by interacting with clients via phone and email
- Delivered optimal customer services and achieved maximum satisfaction rate by identifying any problems/issues and developing as well as implementing effective corrective solutions.
Teacher of English
Provincial Government Of Batangas, Philippines,
06.2006 - 02.2011
- Mentored new educators in the development of effective classroom management strategies, contributing to a positive learning environment.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Documented data and completed accurate updates to case records.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Enhanced student comprehension through the use of visual aids, hands-on activities, and engaging multimedia presentations.
Education
Bachelor of Secondary Education - Major in English Language
Rizal College of Taal
Batangas, Philippines01.2005
Skills
- Advanced SAP Knowledge
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, SharePoint), Adobe Acrobat
- Customer Service & Satisfaction
- Stocking and Organization
- Data Documentation
- Analytical & Assessment Skills
- Astute Communications
- Cross-functional Collaboration
- Team Leadership & Training
- Relationship Development
- Time Management
Languages
English
Native or Bilingual
French
Professional Working
Filipino
Native or Bilingual
Timeline
Supply and Inventory Planner II
Cargill Limited, Cargill Animal Nutrition and Health
01.2023 - Current
Pre-Production & Operations Coordinator
Nelmar Security Packaging Systems, Division of Balcan Innovations
01.2022 - 01.2023
Pre-Production & Operations Assistant
Nelmar Security Packaging Systems, Division of Balcan Innovations
01.2014 - 01.2022
Customer Service Representative
Nelmar Security Packaging Systems, Inc
12.2012 - 12.2013
Teacher of English
Provincial Government Of Batangas, Philippines,
06.2006 - 02.2011
Bachelor of Secondary Education - Major in English Language
Rizal College of Taal
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